Software QA Manager

Join Our Team

In 2025 USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row and Newsweek named Primerica one of Americas Greatest Workplaces for Diversity for the second consecutive 2024 the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year and Forbes recognized Primerica as one of Americas Best Employers for Women for the fifth year in a addition for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what its like to work at one of the best places to work in the metro Atlanta.

About this Position

Responsibilities & Qualifications

ESSENTIAL FUNCTIONS

• Serve as a hands-on leader driving quality assurance across web mobile (iOS & Android) API mainframe and database ensuring systems are reliable scalable and secure..
• Define and execute a forward-looking QA strategy that supports modernization initiatives (cloud migrations mobile framework upgrades re-platforming) while maintaining stability in legacy systems.
• Establish and manage KPI KRI RTM standards and processes to measure and continuously improve organizational quality maturity.
• Actively contribute to test planning automation and execution covering functional regression integration performance compliance and UAT phases.
• Oversee and contribute directly to automation across web mobile API and mainframe platforms using Selenium with Java Typescript/Node WebdriverIO Appium RestAssured and JMeter with integration into CI/CD pipelines for faster more reliable releases.
• Partner with product development and operations teams to align QA with business priorities and ensure quality is built into delivery pipelines.
• Provide input and estimates to project planning activities for SQA tasks and timely and accurate status reporting of SQA tasks risks and issues to project stakeholders.
• Design extensible test automation harnesses for easy modification scalability and usability. Lead and contribute to the organizations automation efforts across platforms.
• Drive process innovation and continuous improvement across QA practices tools and cross-team collaboration.
• Serve as project leader on large complex projects; manages all aspects including planning scheduling meetings documenting decisions making appropriate updates to test plan and strategy.
• Lead defect triage root cause analysis and risk mitigation to prevent recurrence of critical issues.
• Directly supervise and mentor SQA engineers. Supervisory responsibilities including performance management staffing employee relations & compensation.
• Provide support as subject-matter-expert (SME) for various applications and QA processes.

KNOWLEDGE SKILLS AND ABILITIES

• Proven ability to lead by example as a hands-on QA practitioner earning credibility with both engineers and executives.
• Strong leadership with the ability to scale QA teams while remaining actively involved in testing activities.
• Excellent communication and executive presence to present QA metrics risks and recommendations with authority grounded in hands-on knowledge.
• Deep knowledge of testing methodologies automation and QA tools with a record of applying them directly in complex projects.
• Hands on experience with Selenium with Java Typescript Node WebdriverIO Appium RestAssured and JMeter.
• Expertise in multi-platform QA (mainframe web mobile APIs databases) with practical hands-on experience.
• Strong analytical and troubleshooting skills including debugging and root cause analysis of complex cross-system issues.
• Ability to balance strategic direction with day-to-day technical contribution ensuring QA maturity and delivery speed.
• Familiarity with regulatory and compliance testing and ability to execute compliance-focused test cycles.
• Knowledge of Waterfall Agile DevOps CI/CD pipelines and hybrid delivery models combined with hands-on experience embedding QA in those environments.
• Strong interpersonal skills with the ability to mentor through direct involvement fostering collaboration and team development.

EDUCATION & EXPERIENCE:

• Bachelors degree in computer science/technology/engineering information technology or equivalent discipline required
• 10 years of progressive QA experience in enterprise-scale environments with consistent hands-on involvement in testing.
• 5 years in a QA management role balancing leadership responsibilities with direct contribution.
• Strong experience in web mainframe API mobile QA (iOS & Android) including devices simulators/emulators and cloud-based test platforms.
• Demonstrated ability to lead and implement automation frameworks across web mobile API and mainframe platforms using Selenium with Java WebdriverIO Appium RestAssured and JMeter integrated with CI/CD pipelines.
• Experience in estimating prioritizing planning and coordinating testing activities.
• Strong hands-on test case and test protocol writing skills.
• Proficiency in test case design execution and documentation using multiple testing methodologies (functional regression integration exploratory performance).
• Demonstrated ability to both lead and build automation frameworks across platforms integrated with CI/CD pipelines.
• Experience with modern test and defect management tools (Jira TestRail ALM or equivalents).
• Hands-on experience testing SOAP and REST APIs with Postman or equivalent tools.
• Familiarity with compliance and regulatory testing in financial or other highly regulated domains.
• Demonstrated success in QA leadership for modernization initiatives with continuous personal involvement in testing and validation activities.

FLSA status:
This position is exempt (not eligible for overtime pay):

Our Benefits:

• Day one health dental and vision insurance

• 401(k) Plan with competitive employer match

• Vacation sick holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica Inc. and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace sex color religious creed religion national origin citizenship status age disability pregnancy ancestry military service or veteran status genetic or carrier status marital status sexual orientation or any classification protected by applicable federal state or local laws.

At Primerica we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation growth and profitability. Through a variety of programs and initiatives we invest in each employee seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.