L&I Medical Program Assistant

Job Highlights

Are you committed to providing high quality customer service and looking for your next challenge Develop what you already know and grow your skills to launch you into the next level of your career. If you want to be a part of a team that is passionate about making a positive difference in injured workers lives then we encourage you to apply now!

This opportunity supports the enrollment/credentialing of provider application processes changes to accounts and the ongoing monitoring of providers that treat injured workerswhile supporting the agencys mission to Keep Washington Safe and Working.

This position directly supports the agency goal 3 Make it easy to do business and engage with L&I. It also indirectly supports agency goal 2 Help injured workers heal and return to work.

Here is what we are looking for:

• Strong customer services and communication skills with the ability to listen and connect with others to build and maintain internal and external customer satisfaction by sharing accurate and timely information.

• Ability to prioritize and perform multiple tasks at the same time handle interruptions appropriately adapt to changes and return to completing incomplete tasks.
• Ability to independently interpret analyze and apply specialized program policies and procedures.
• Proficient computer skills using Microsoft Office Products (Word Excel Outlook).

• Ability to work well with others and contribute to the unit wide workload.

Why Work for us:

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety health and security of Washingtons workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the states workers compensation system we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs help ensure workers are paid what they are owed that children and teens work hours are limited and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers compensation organizations in the nation serving over 3.8 million employees working for 260000 employers.

Some of what you will do:

• Determine provider eligibility by validating that the provider meets requirements for their specialty type.
• Conduct primary source verifications by utilizing the Automated Provider Screening tool integrated with ProviderOne (IRS DOH OIG DEA and ABMS). When needed use external databases for primary source verification.
• Approve enrollment records in ProviderOne for automated creation of a MIPS provider account number.
• Contact and counsel providers on applicable policies and procedures related to applications and/or updates into ProviderOne/MIPS.
• Communicate with providers providers staff representatives of L&I program areas state federal and local government agencies educational and credentialing/licensing institutions and other outside organizations.
• Independently prioritize job tasks coordinate and resolve resource conflicts related to program activities; structure and administer activities to ensure consistent approaches are utilized within the program and organization.
• Attend and participate in training unit staff meetings and additional meetings as requested.
• And much more!

Required:

• High School Diploma or equivalent.

AND

• Two years of experience providing assistance to customers regarding inquiries complaints or problems within a medical or health related setting.
• Proficient in the use of Microsoft Office Products (Word Excel Outlook Access)
• Accurately type 40 words per minute.

Additional qualifying education can substitute year for year for experience.

Desired:

• Possess current Certified Provider Credentialing Specialist (CPCS) or Certified Provider Medical Services Management (CPMSM) certificate or designation.
• Knowledge of medical licensure and medical board certification and NCQA credentialing standards.
• Proficient in the use of credentialing software such as Vistar ProviderOne etc.
• Proficient in the use of billing software such as MIPS.
• Knowledge of medical terminology and medical licensure.

Things You Need To Know

At L&I your voice matters. L&I is a diverse state agency dedicated to the safety health and security of Washingtons 3.3 million workers. Watch this brief video and learn more about why L&I is an employer of choice.

L&I provides a modern work environment and excellent benefits including paid leave tuition reimbursement Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the Benefits tab to learn more.

We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. This position is eligible for a flexible schedule (4/10s 9/80s 5/8s etc.) upon approval by management.

For this position teleworking is permitted most of the time. You will be expected to report to the office to attend meetings training or upon business needs. The assigned duty station for this position is Tumwater Washington.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you it is in your best interest to identify the knowledge skills and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.
4. A copy of your on-line 5-minute typing assessment that meets the 40-wpm qualification. To see a typing assessment that meets the requirements visit Select and take the 5-minute assessment. Take a screen shot of your result save and attach it during the online application process. Please do not send a link. (Your application may be considered incomplete without this assessment. If selected for interview your typing accuracy and speed may be reassessed and confirmed.)

Please do not attach or place any medical information (vaccination status included) within the application resume or cover letter. If you do we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to placement in this position a background check including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel you must have a valid unrestricted drivers license and have insurance if driving a privately owned vehicle on state business.
• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know

Washington is Americas Top State to live play and work according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information contact L&Is .

Diversity Equity and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agencys greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need an accommodation in the application process or testing process or those needing this announcement in an alternative format may call . TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting program or the agency please contact Angela Laramie at .