Women's Crisis Center Coordinator (Evening) (FT)

WORKING CONDITIONS: Working in a multitask office requiring the ability to assist the general public and Crisis guests. Involves deskwork and computer input.

A. OVERSEE THE DELIVERY OF SERVICES IN THE CRISIS PROGRAM

1. Read staff log and guest files when coming on shift.

2. Serve as a receptionist by answering the phone and door.

3. Monitor meal snacks and cleanup of Crisis guests.

4. Oversee the registering and checking in of guests on your shift.

5. Provide guests with emergency clothing and inform Case Manager of other clothing needs.

6. Assess the physical emotional and spiritual needs of Crisis guests; intervening whenever possible and referring when appropriate.

7. Document all activities and file appropriately (i.e. daily log book incident reports and guest files).

8. Keep office clean and straightened.

9. Assist volunteers on your shift.

B. UPHOLD A STANDARD WITH ALL CRISIS PROGRAM GUESTS VISITORS VOLUNTEERS AND CO-WORKERS THAT ALIGNS WITH PROGRAM EXPECTATIONS AND EXHIBITS CHRISTLIKENESS

1. Counsel those individuals that fall short of meeting the program and spiritual expectations.Model Christ through your actions and words as you seek to help these individuals overcome conflict

2. Look for opportunities to make referrals.

3. Be vigilant for any inappropriate behaviors (i.e. smoking drugs and/or alcohol possession or use threats or physical violence thievery and/or weapons).

4. Enforce program principles and procedures in a spirit of compassion and respect.

5. Document any and all corrective actions and file where designated.

C. MAINTAIN A SAFE AND SECURE ENVIRONMENT

1. Conduct random bunk checks to make sure everything is safe and secure. Make sure guests are in their appropriate bunks after hours. Document information regarding guests returning after curfew.

2. Manifest vigilance in helping to prevent any accidents acts of violence and/or any crisis situations from occurring.

3. Note any hazards or potentially hazardous situations and either correct or refer the issue to the Case Manager or Homeless Services Supervisor.

4. Notify appropriate Emergency Personnel (medical mental health law enforcement fire department etc.).

5. Defuse and/or refer all incoming Crisis telephone calls; documenting for follow-up.

6. Supervise guest intake and departure.

D.ADDITIONAL RESPONSIBILITIES

1. Attend weekly staff meetings as requested.

2. Attend any internal/external training or seminars as suggested by Homeless Services Supervisor.

3. Attend any required First Aid CPR and/or Fire Safety training as scheduled by Homeless Services Supervisor

4. Monitor medicines needed by guests.

5. Oversee dinner and cleanup.

6. Perform related work and other duties when required and as assigned.

E. PHYSICAL FACTORS

1. Occasional lifting moving reaching bending twisting and stooping.

2. Ability to lift up to 30 pounds.

3. Frequent standing and walking.

4. Continuous sitting.

F. SPIRITUAL RESPONSIBILITIES

1. Take every opportunity to share the Gospel of Jesus Christ with others

2. Provide spiritual encouragement to staff volunteers guests andresidents.

3. Invest in the spiritual development of staff guests residents anddonors.

4. Pray for and with staff volunteers guests residents and donors.

5. Ensure actions and policies reflect the Christian values and purpose ofthe Mission.

6. Handle relational conflicts according to the Staff Covenant of Romans12:18 and Matthew 18:15-19

7. Memorize monthly Scripture Mission Statement and Mission CoreValues.

8. Participate in corporate prayer and Scripture reading staff chapelservices and all spiritual gatherings.

9. Support and attend annual mandatory Evangelism In Service training togrow in knowledge of leading others to faith in Christ.

10. Participate in annual spiritual growth training through organizationselected curriculum.

G. QUALIFICATIONS

1. Minimum requirement High School or GED.

2. Must demonstrate compassion toward the poor needy and homeless.

3. Must manifest Christian character traits of integrity trustworthiness responsibility etc.

4. Must display respect gentleness and accountability when interfacing with Crisis guests.

5. Must be teachable and function as a team player; willing to resolve conflicts with others in the appropriate and acceptable manner.

6. Must use good judgment.

7. 7. Must be punctual.

8. Must be able to follow verbal and written instructions.

9. Must engage in safe and healthy work practices both on the premises and off-site facilities. Must take an active part ensuring the safety health and well-being of all of our staff volunteers and Mission guests.

10. J03 license required within 90 days of hire.