Field Services Engineer
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Job Location:
Providence, RI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Field Services Engineer
Department: MSP
Location: Hybrid (must be local to Providence RI area)
Travel: 3040% regional travel to client sites
FLSA Status: Exempt
About DAS Health
DAS Health is a leading provider of healthcare IT and managed services delivering innovative technology solutions to healthcare organizations nationwide. We pride ourselves on exceptional service strong technical expertise and a collaborative culture that supports growth and career development.
Position Summary
The Field Services Engineer is the highest-level technical role within the Field Services team and serves as a key technical leader and escalation point. This role combines advanced hands-on technical support with client-facing responsibilities including onsite visits implementations and collaboration with internal teams. The ideal candidate is a seasoned engineer who thrives in a fast-paced MSP environment represents DAS Health professionally at client sites and is passionate about mentoring others while delivering enterprise-level support.
This is a hybrid position supporting client locations primarily near Providence RI with 3040% travel to customer sites.
Responsibilities
On-Site Client Support
Remote Client Support
Requirements
What We Offer
DAS Health is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates of all backgrounds to apply.
Department: MSP
Location: Hybrid (must be local to Providence RI area)
Travel: 3040% regional travel to client sites
FLSA Status: Exempt
About DAS Health
DAS Health is a leading provider of healthcare IT and managed services delivering innovative technology solutions to healthcare organizations nationwide. We pride ourselves on exceptional service strong technical expertise and a collaborative culture that supports growth and career development.
Position Summary
The Field Services Engineer is the highest-level technical role within the Field Services team and serves as a key technical leader and escalation point. This role combines advanced hands-on technical support with client-facing responsibilities including onsite visits implementations and collaboration with internal teams. The ideal candidate is a seasoned engineer who thrives in a fast-paced MSP environment represents DAS Health professionally at client sites and is passionate about mentoring others while delivering enterprise-level support.
This is a hybrid position supporting client locations primarily near Providence RI with 3040% travel to customer sites.
Responsibilities
- Act as the final escalation point for Field Services technical issues.
- Provide mentorship and technical leadership to Field Services Tech I and II setting operating and technical standards.
- Maintain proactive and consistent communication with clients providing daily updates on service requests as needed.
- Own and manage assigned tickets through resolution ensuring compliance with Service Level Agreements (SLAs).
- Standardize systems tools and processes to drive automation and reduce time to resolution.
- Adhere to change management configuration management and documentation policies and procedures.
- Create and maintain accurate client documentation and asset records in IT Glue.
- Implement troubleshoot and provide advanced-level support for:
- Client networks (firewalls routers switches Wi-Fi)
- Windows Server environments
- PC operating systems and applications
- MSP tools and platforms (RMM antivirus backup solutions etc.)
- Lead client onboardings implementations and technical assessments.
- Support Sales initiatives through technical discovery and solution validation as needed.
- Coordinate with third-party vendors and manage vendor-supported technologies.
- Participate in after-hours on-call rotation as required.
- Perform other duties as assigned.
On-Site Client Support
- Travel to and from client locations as required.
- Conduct and lead site assessments inventories discovery sessions and installations.
- Guide and improve endpoint fulfillment and deployment processes.
- Perform additional onsite client visits as business needs dictate.
Remote Client Support
- Maintain and manage tickets across appropriate service boards.
- Provide advanced troubleshooting for backups maintenance and recurring technical issues.
- Identify trends in recurring issues and develop long-term technical solutions.
- Assist the Service Desk with call queue coverage and ticket resolution when needed.
Requirements
- High School diploma or GED required; Associates or Bachelors degree in an IT-related field preferred.
- 57 years of experience in Field Services MSP or advanced IT support roles.
- A and Network certifications preferred.
- Advanced networking knowledge and troubleshooting expertise.
- Advanced proficiency with Windows Server and cloud-based environments (Azure AWS WVD).
- Advanced working knowledge of Microsoft 365 including email and Office products.
- Advanced working knowledge of Windows macOS and Linux operating systems.
- Strong analytical problem-solving and troubleshooting skills.
- Self-starter with a professional customer-focused demeanor.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
- Strong attention to detail organization and time management skills.
- Ability to independently manage workload in a remote environment.
- Ability to travel to client sites (3040%) and work nights weekends or after-hours as needed.
- Demonstrated ability to create clear technical documentation analysis reports and process guides.
- Fast learner with the ability to ramp quickly in a 12 week training period.
- Must be local to the Providence RI area to support nearby client locations.
What We Offer
- Competitive compensation
- Comprehensive benefits package (medical dental vision)
- 401(k) with company match
- Paid time off and holidays
- Career growth and professional development opportunities
- Collaborative and supportive team environment
DAS Health is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates of all backgrounds to apply.
Required Experience:
Senior IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
We are dedicated to providing the best healthcare IT solutions for practices that help optimize operations and provide the highest quality patient care.
