We are seeking a highly skilled and experienced contractor to develop and execute a comprehensive training strategy for the successful onboarding of our new replacement system for the existing MCAT platform. This critical role involves analyzing the training needs for approximately 3000 diverse users across roles such as CSRs Agencies Client Care Business Bankers and Admin staff.
The contractor will be responsible for identifying specific training requirements determining the optimal delivery methods and creating a complete suite of materials. This includes developing both transition training documentation and courses for existing staff familiar with the MCAT system as well as designing evergreen training materials suitable for ongoing use with new hires. Ultimately we need a self-directed expert who can define the project scope manage content creation and ensure all user groups are proficient in using the new system effectively.
Required Experience:
IC
We are seeking a highly skilled and experienced contractor to develop and execute a comprehensive training strategy for the successful onboarding of our new replacement system for the existing MCAT platform. This critical role involves analyzing the training needs for approximately 3000 diverse user...
We are seeking a highly skilled and experienced contractor to develop and execute a comprehensive training strategy for the successful onboarding of our new replacement system for the existing MCAT platform. This critical role involves analyzing the training needs for approximately 3000 diverse users across roles such as CSRs Agencies Client Care Business Bankers and Admin staff.
The contractor will be responsible for identifying specific training requirements determining the optimal delivery methods and creating a complete suite of materials. This includes developing both transition training documentation and courses for existing staff familiar with the MCAT system as well as designing evergreen training materials suitable for ongoing use with new hires. Ultimately we need a self-directed expert who can define the project scope manage content creation and ensure all user groups are proficient in using the new system effectively.
Required Experience:
IC
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