Customer Service Representative
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Job Location:
Mechanicsburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Replies within 24 hours
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Our Customer Service Representatives (or CSRs) are responsible for creating a positive first impression for Zimmerman Plumbing & Heating Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating Inc.s dispatching and oversight of the customer journey. Were looking for candidates who are great listeners enjoy working as part of a team and strive to do their best each and every day. Duties include:
- Assisting clients technicians vendors and others with general information when they call or stop into the office
- Scheduling and organizing appointments for customers
- Dispatching technicians to job sites
- Utilizing computer system for a multitude of tasks
- Answering and transferring callers to the appropriate department and staff member
- Taking and distributing messages as needed
- Updating and keeping customer and company information current
- Performing general clerical and administrative functions
Job Qualifications:
- High school diploma or equivalent
- Experience and physical ability to perform all modern business office roles
- Excellent telephone and customer service skills
- General computing proficiency i.e. Microsoft Word Excel Outlook Adobe and similar
- Ability to handle multiple tasks efficiently and timely
- Ability to operate all current administrative office equipment including computers and other computer equipment copiers printers etc
- Strong organizational skills required
We have opportunities for a career waiting for you.
If youre looking for a career that offers job stability strong pay excellent benefits and more then youve come to the right place!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
From plumbing and HVAC to water filters and electrical work, Zimmerman offers many different home services in Central PA. Learn more about Zimmerman now!
