Customer Account Rep.

Akron, OH - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Core Responsibilities

The Customer Account Rep is responsible for receiving reviewing and entering purchase orders into the enterprise resource planning (ERP) system.
Raising quotes and customer documentation prioritizing workload to ensure the customer receives an excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers buyers and supply chain personnel.
Coordinate site visits to Meggitts facilities and set-up customer meetings as required.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile internal and external customer score cards which includes verification of the metrics by which Meggitt is judged.
Produce costing sheets in collaboration with colleagues from Procurement Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
Upon receipt of orders for out-of-production products gather the information necessary to prepare a quotation which includes pricing production lead time and Megitt terms and conditions.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
Monitor and actively manage customer portals to ensure prices quantities lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e. Finance Commercial and Operations)

Job Specifications Education Level: (Required):

Bachelors Degree or at least 1-2 years of relevant industry experience (Preferred):
Bachelors Degree and equivalent experience

Field of Study/Area of Experience:
Customer service Microsoft Office Suite SAP Robot Morning/Demand Line 2 years of experience in customer service

Skills Knowledge and Abilities

Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e. FAR DFARS DEFCONS etc.)
Ability to understand and follow specific instructions and procedures
Ability to gather data to compile information and prepare reports
Strong verbal and written communication skills
Excellent customer service orientation
Well-organized detail-oriented and ability to multi-task
Ability to prioritize duties in order to meet deadlines
Strong computer skills including proficiency with Microsoft Word Excel PowerPoint Access Outlook and web-browsers
Knowledge of SAP and/or Salesforce
Experience processing orders for foreign entities and ensuring export compliance

Job Core ResponsibilitiesThe Customer Account Rep is responsible for receiving reviewing and entering purchase orders into the enterprise resource planning (ERP) system.Raising quotes and customer documentation prioritizing workload to ensure the customer receives an excellent service at all times.R...

Job Core Responsibilities

The Customer Account Rep is responsible for receiving reviewing and entering purchase orders into the enterprise resource planning (ERP) system.
Raising quotes and customer documentation prioritizing workload to ensure the customer receives an excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers buyers and supply chain personnel.
Coordinate site visits to Meggitts facilities and set-up customer meetings as required.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile internal and external customer score cards which includes verification of the metrics by which Meggitt is judged.
Produce costing sheets in collaboration with colleagues from Procurement Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
Upon receipt of orders for out-of-production products gather the information necessary to prepare a quotation which includes pricing production lead time and Megitt terms and conditions.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
Monitor and actively manage customer portals to ensure prices quantities lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e. Finance Commercial and Operations)

Job Specifications Education Level: (Required):

Bachelors Degree or at least 1-2 years of relevant industry experience (Preferred):
Bachelors Degree and equivalent experience

Field of Study/Area of Experience:
Customer service Microsoft Office Suite SAP Robot Morning/Demand Line 2 years of experience in customer service

Skills Knowledge and Abilities

Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e. FAR DFARS DEFCONS etc.)
Ability to understand and follow specific instructions and procedures
Ability to gather data to compile information and prepare reports
Strong verbal and written communication skills
Excellent customer service orientation
Well-organized detail-oriented and ability to multi-task
Ability to prioritize duties in order to meet deadlines
Strong computer skills including proficiency with Microsoft Word Excel PowerPoint Access Outlook and web-browsers
Knowledge of SAP and/or Salesforce
Experience processing orders for foreign entities and ensuring export compliance