IM&T Service Delivery Lead

BAE Systems Strategic Aerospace Services WLL

Job Location:

Doha - Qatar

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

The IM&T Service Delivery Lead is responsible for providing support to the provision of robust and reliable IT services at the Qatar Technical Institute (QTI).

The post holder is responsible on behalf of the Technical Operations Manager for the installation commissioning and ongoing support of all aspects of the QTI IM&T solution in direct support of training delivery.

Additionally the post holder is responsible for all day-to-day administration and support activities of the IT solutions in place for the Qatar Technical Institute (QTI) only.

This role is based at QTI providing coordination and execution of both non-recurring and recurring IM&T activities required to support training delivery. Liaison with UK-based IM&T teams will be undertaken as required to ensure establishment and continued operation of IT solutions.

Core Activity:

Installation commissioning operation and ongoing performance of all QTI IT systems
Execution of all routine housekeeping and maintenance tasks as required
Acting as the primary on-site IM&T point of contact for QTI staff and instructors
Reporting service status risks and issues to the Technical Operations Manager
Supporting the management of facilities-based IT systems upon which training delivery depends
Supporting the administration and availability of business and training applications including LMS/VLE platforms
Is responsible for the creation and maintenance of local IM&T deployment and sustainment plans for QTI
Will adopt appropriate ITIL IM&T and/or EIT processes scaled for a training environment
Will implement processes for identification and management of incidents and issues that could jeopardise training delivery
Will provide hands-on technical support to training staff students and QTI teams
Will implement continual improvement activities to ensure IT services continue to meet training and business needs
Will provide day-to-day supervision tasking and technical guidance to on-site IM&T technician(s)

What we are looking for:

Good service reporting skills and relevant experience in the coordination and delivery of IT solutions
An understanding of a broad range of IT disciplines including ITIL principles
Experience supporting IT infrastructure and end-user systems in an operational environment
Communication skills to translate IT concepts and issues into clear business language
Appreciation of basic project management principles including time cost and quality
Excellent communication and stakeholder engagement skills
Ability to self-motivate and deliver results in time-critical training environments
Regular interface with business and functional teams including UK-based support functions
Experience working with multi-national teams and customers would be advantageous
Ability to troubleshoot and analyse issues with IT equipment to ensure availability to users
Ability to create and maintain documentation to support efficiency and continuous improvement

Requirements

Qualifications/Functional Knowledge:

At least 2 years technical experience supporting cloud and/or on-premise IT infrastructure
ITIL Foundation and/or Practitioner qualification desirable
Azure and/or M365 qualifications desirable
Knowledge of service management tools (e.g. ServiceNow) advantageous
Understanding of Middle Eastern operational environments desirable

The IM&T Service Delivery Lead is responsible for providing support to the provision of robust and reliable IT services at the Qatar Technical Institute (QTI).The post holder is responsible on behalf of the Technical Operations Manager for the installation commissioning and ongoing support of all as...