Service Administrator | UK Client | Onsite

Staff Domain Inc.

Job Location:

National Capital Region - Philippines

Monthly Salary: PHP 50000 - 80000

Experience Required: 2years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Setup and Location: Onsite - Ortigas

Work Schedule: 9:00 AM 6:00 PM GMT 5:00 PM 2:00 AM PHT

Employment Type: Full-Time

Ready to do work that actually excites you

The Remote Service Administrator provides end-to-end administrative and operational support to the UK Service Department ensuring efficient coordination of service engineers monitoring systems quotations and service orders.

This role is fully designed for offshore delivery. The successful candidate will act as a central operational hub supporting UK-based field engineers and internal stakeholders through structured processes accurate system management and timely communication.

The role requires someone experienced in service administration field service coordination or technical operations support who is highly organised process-driven and comfortable working independently with minimal supervision.

What Youll Do

Youll be the kind of person who:

Service & Monitoring Administration

Act as the primary remote contact for monitoring-related service administration
Manage RTO monitoring renewals including:

Preparing quotations
Following up with customers
Progressing purchase orders through to confirmation

Support UKAS calibration activities (in-house and on-site) through scheduling documentation and coordination
Assist with monitoring system installations by managing pre-installation and post-installation administrative tasks

Engineer Coordination & Scheduling

Coordinate and manage UK-based engineer schedules including:

Breakdowns
Preventative maintenance (PM)
Installations
Calibrations

Work closely with the Senior Service Engineer to:

Pre-set up systems and job documentation
Ensure engineers are fully prepared before site visits

Arrange engineer travel and accommodation where required following agreed processes
Ensure engineers have the correct job details documentation and parts ahead of visits

Quotations Orders & Stock Administration

Raise service contract quotations using SAP (or equivalent ERP system)
Follow up quotations with customers and internal stakeholders
Process service orders and issue order confirmations
Raise purchase orders for spare parts and consumables
Manage spare parts stock records in collaboration with engineers and service management
Confirm receipt of goods electronically and liaise with shipping and dispatch teams as required

Systems CRM & Data Management

Monitor and manage the shared service inbox acting on enquiries or directing them appropriately
Maintain accurate and up-to-date records across:

CRM (Salesforce or equivalent)
Service management systems
ERP platforms (SAP or equivalent)

Ensure all service activities are correctly logged documented and auditable
Maintain high data accuracy standards to support reporting and service performance tracking

Collaboration & Continuous Improvement

Work closely with UK-based service team members to ensure seamless service delivery
Provide cross-coverage support during busy periods or team absences
Proactively identify opportunities to improve administrative efficiency and service workflows
Build and maintain working knowledge of products and service processes
Support additional service administration tasks as required by business needs

Day-to-Day Activities (Remote)

Processing service and monitoring quotations
Scheduling and coordinating engineer workloads
Managing service inbox communications
Updating CRM ERP and service management systems
Preparing documentation for upcoming service visits
Following up open service orders and customer actions
Supporting engineers before during and after site visits

Requirements

What You Bring

Were looking for someone who:

Required Experience & Skills

Essential

Proven experience in a service administration field service coordination or operations support role
Experience working in a remote or offshore support environment
Strong administrative and organisational skills with excellent attention to detail
Confident working with ERP systems CRM platforms and service management tools
Ability to manage multiple tasks priorities and deadlines independently
Clear professional written and verbal communication skills in English
Process-driven mindset with the ability to follow structured workflows and SLAs
Reliable internet connection and suitable remote working setup

Desirable

Experience with SAP Salesforce or similar enterprise systems
Familiarity with technical service engineering healthcare or life sciences environments
Experience supporting UK or European teams
Understanding of service contracts renewals and preventative maintenance workflows
(Training will be provided where required.)

Performance Expectations (Important for Outsourcing)

Accurate and timely processing of quotations and service orders
High data accuracy across all systems
Adherence to agreed response times and service SLAs
Clear documentation and handover of tasks
Proactive communication with UK-based stakeholders

Personal Attributes

Highly organised and dependable
Proactive solution-oriented mindset
Comfortable working independently with accountability
Collaborative and responsive when working across time zones

Benefits

Why Youll Love Working Here

HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!

Lets Talk

If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.

Required Skills:

What You Bring Were looking for someone who: Required Experience & Skills Essential Proven experience in a service administration field service coordination or operations support role Experience working in a remote or offshore support environment Strong administrative and organisational skills with excellent attention to detail Confident working with ERP systems CRM platforms and service management tools Ability to manage multiple tasks priorities and deadlines independently Clear professional written and verbal communication skills in English Process-driven mindset with the ability to follow structured workflows and SLAs Reliable internet connection and suitable remote working setup Desirable Experience with SAP Salesforce or similar enterprise systems Familiarity with technical service engineering healthcare or life sciences environments Experience supporting UK or European teams Understanding of service contracts renewals and preventative maintenance workflows (Training will be provided where required.) Performance Expectations (Important for Outsourcing) Accurate and timely processing of quotations and service orders High data accuracy across all systems Adherence to agreed response times and service SLAs Clear documentation and handover of tasks Proactive communication with UK-based stakeholders Personal Attributes Highly organised and dependable Proactive solution-oriented mindset Comfortable working independently with accountability Collaborative and responsive when working across time zones

Setup and Location: Onsite - OrtigasWork Schedule: 9:00 AM 6:00 PM GMT 5:00 PM 2:00 AM PHTEmployment Type: Full-TimeReady to do work that actually excites youThe Remote Service Administrator provides end-to-end administrative and operational support to the UK Service Department ensuring efficient...