Senior Customer Success Business Analyst
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .
What were looking for
The Sr. Customer Success Business Analyst will support our CS leadership team by ensuring we have access to key metrics and efficient forecasting processes in place to manage our business. This will be accomplished through a combination of reporting analytics and operational process design with solutions developed at scale. We ground ourselves in data to shape critical business decisions and drive sustainable scalable growth. You will help us raise the bar by bringing your curiosity passion for customer success and sharp attention to detail to every project you work on.
What youll be working on
- Forecasting & Strategy: Lead forecast reporting for pipeline meetings and provide strategic analysis to CS leadership to inform operational planning.
- Dashboard Management: Design and maintain scalable reporting tools/dashboards to track operational efficiency and key business metrics.
- Data-Driven Insights: Analyze complex data to diagnose issues telling a compelling story that drives strategic action and executive decision-making.
- Tech Stack Management: Leverage Salesforce Gainsight and Gong to generate performance analytics against CS metrics.
- Process Deployment: Collaborate with Finance Sales Ops and Systems to deploy and optimize Customer Success business processes.
Wed love to hear from people with
- Experience: 5 years in Customer Success Sales or Marketing Operations within a SaaS environment.
- Metrics Mastery: Strong command of CS metrics including Net/Gross Retention revenue bookings and product usage.
- Technical Skills: Advanced skillset in Excel BI tools Salesforce and Gainsight; experience with AI data tools is a strong plus.
- Curious Problem-Solver: Enjoys navigating complex data and large datasets to uncover solutions.
- Soft Skills: Strong communicator and collaborative partner capable of working effectively across teams and timezones.
SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI-Hybrid
Why SurveyMonkey Were glad you asked
At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.
Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Required Experience:
Senior IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- Business requirements
- JD Edwards
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.
