Renewals Specialist
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Job Location:
Peterborough - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.
Job Summary
You will be responsible for managing the renewal of managed service contracts supporting account managers and customers with quotes and pricing queries and ensuring customer retention and growth. The role involves building strong relationships with internal teams and suppliers while meeting key performance targets.
What You Will Do
- Maintain manage and grow spend in targeted renewals.
- Generate quotes and process orders for managed service contracts of varying size value and complexity.
- Work with key stakeholders to identify upsell and cross-sell opportunities.
- Liaise with third parties Purchasing and Contract Management teams for ordering services.
- Navigate relevant tools and portals for contract and order management.
- Use internal systems (Microsoft Navision CRM Great Plains) for account management and order processing.
- Establish and develop peer-to-peer relationships with key vendors.
- Reconcile customer usage with billing data and supplier billing.
- Provide feedback on operational issues and embrace new vendors or services.
- Attend BDM and Sales team meetings.
- Assist internal teams in coordinating supplier/vendor payments and correcting billing discrepancies.
- Manage mailbox and assist with report generation (pipeline forecast contract loss).
- Perform any additional tasks as directed by management.
What We Expect of You
- Acknowledge emails and requests within 24 hours.
- Submit customer purchase orders for order placement and billing within 24 hours of receipt.
- Produce accurate quotes with no cost impact to CDW or the customer.
- Generate quotes at least 45 days ahead of contract expiry.
- Update opportunities weekly.
- Submit orders with complete and accurate information.
- Achieve renewal targets.
- Previous administration experience in a similar role (desirable).
- Basic sales awareness and experience in a commercial environment.
- Self-motivated with strong target focus.
- Working knowledge of IT and services (desirable).
- Excellent verbal and written communication skills with attention to detail.
- Proficient in PC applications (Word Excel Outlook) and able to create/apply formulas.
- Ability to learn new systems quickly and work independently.
- Strong business acumen and numerical skills.
- Experience interfacing with vendors and building positive relationships.
- Ability to thrive in a fast-paced environment.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
CDW UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. Our consulting, cloud & integrated technology solutions, and managed services help you drive & manage innovation.
