Health Services Support Associate (Temporary)

Reporting to the Manager Student Wellness Services the incumbent is responsible for providing first point of contact for students and others visiting the Health Centre as well as administrative and referral functions as required for the operation of the Health Centre. The incumbent will perform all support functions that are necessary to effectively and efficiently direct and support students and others in accessing health care services while maintaining operations.

What Youll Be Doing

• Providing accurate and timely information regarding policies and procedures accessing services intake processes documentation requirements and other relevant information;
• Collecting and compiling required information for charts for first time and repeat clients confirming health insurance contacts and other relevant information and preparing client charts;
• Triaging students when they come into the Health Centre or call the Health Centre; MD vs RN appointments; routine vs emergency appointments; consulting with RNs/MDs PRNs;
• Managing the appointment schedule scheduling appointments with internal physicians as well as external referrals;
• Completing referral forms from doctors and contacting specialists to make referral appointments;
• Preparing appropriate health centre documentation (i.e. consent forms lab labels etc.);
• Preparing billing sheets for doctors and ensuring doctors office/desk is equipped with necessary materials;
• Administering billing for specialists providing services in the health centre (Physio/Chiro/Naturopath) and tracking statistics in a billing module for MD visits;
• Ordering tracking and outsourcing materials products and services as required (i.e. vaccines);
• Establishing and maintaining effective office and billing systems/procedures including: mail pick-up processing and distribution; inventories ordering and selling of oral contraceptives and supplies; invoices (Visa and other billings) medical supplies issuing of receipts and keeping track of all billings and generated revenues making deposits and submitting monthly calculations etc.;
• Developing and maintaining systems for health centres information and records creating appropriate databases and compiling statistics as per information requested;
• Administering Health Centre tracking/reporting (i.e. Leave the Pack Behind Flu Utilization reports Student missed appointments payments to Doctor etc.);
• Compiling and maintaining Health Centres statistical revenue and documentation records;
• Performing other related duties as assigned.

About You

Your excellent communication skills and professionalism allow you to interact with diverse audiences.

You are a student/client centered individual with a passion for facilitating student success and enhancing the student experience.

Your exemplary planning and organization skills allow you to successfully set priorities and organize multiple tasks in a busy work environment with multiple users.


The successful candidate will also meet the following qualifications:

• 2-year diploma in Health Services Office Administration Business Administration or a related field.
• 2 years of experience working in an office environment carrying out administrative or client service duties preferably in a medical setting (equivalency will be considered).
• Completion of medical terminology course (or equivalent).
• Proficiency in Microsoft Office suite.
• Knowledge of medical office procedures anatomy and medicine medical e-billing and scheduling and specialised medical software applications is an asset.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in peoples strategic plan Sheridan 2027: Forging the Future ( charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses were making meaningful strides towards developing an equitable and inclusive community.

• For more information visit: Why Work at Sheridan

Other Details
Department: Student Affairs
Primary Work/Campus Location: Davis (may be assigned activities at any Sheridan campus)
Work Categorization: Resident Position Fully on-site 5 days/week
Reference #: J1125-0562
Employee Group: Support Staff Temporary
Payband: G
Hourly Rate: $34.60 - $39.93
Hours/Week: 35
Hours: Monday - Friday; 8:30 am 4:30 pm
Application Details: This is a temporary position that may continue until February 1 2027
Application Deadline: December 22 2025

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations Anishinaabe Nation Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands and it is our collective responsibility to honour and respect those who have gone before us those who are here and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students faculty and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from qualified candidates who have been historically disadvantaged and marginalized including those who identify as First Nations Métis and/or Inuit/Inuk Black members of racialized communities persons with disabilities women and/or 2SLGBTQ.

Sheridan is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire we require official confirmation of educational credentials and Canadian equivalency assessments if applicable.