HR Service Excellence Senior Specialist

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The opportunity

We are seeking a highly motivated and experienced HR Service Excellence Senior Specialist to optimize and enhance the delivery of HR services across Hitachi Energy. This role will focus on improving efficiency effectiveness and the overall employee experience through process improvement technology utilization and best practice implementation.

How you will make an impact:

• Collaborate with IT and HRIS teams to identify design test and release HR technologies (e.g. ticketing systems self-service portals AI-powered solutions) to automate tasks improve data accuracy and enhance the employee experience.
• Develop and monitor key performance indicators (KPIs) for HR service delivery ensuring adherence to service level agreements (SLAs) and driving continuous improvement in service quality and speed.
• Champion an employee-centric approach to HR service delivery gathering feedback conducting surveys and implementing initiatives to enhance employee satisfaction with HR interactions.
• Develop and maintain comprehensive knowledge bases FAQs and self-help resources for employees reducing reliance on direct HR support for routine inquiries.
• Lead and support change management efforts related to new HR processes systems and service delivery models ensuring effective communication and adoption across the organization.
• Stay abreast of industry best practices and emerging trends in HR service delivery bringing innovative ideas and solutions to Hitachi.
• Work cross-functionally with various HR teams (e.g. Talent Acquisition Compensation & Benefits HRIS) and other internal stakeholders to ensure integrated and consistent HR service delivery.

Your background:

• Bachelors degree in Human Resources Business Administration or a related field. Masters degree preferred.
• 3 years of experience in HR operations HR service delivery HR shared services or a similar role with a strong focus on process improvement and customer experience. Proven experience in designing implementing and optimizing HR processes.
• Proven experience of HR module of ServiceNow (HRSD) and ServiceNow Employee Centre Pro (employee portal).
• Demonstrated ability to analyze data identify trends and make data-driven recommendations for improvement.
• Excellent project management skills with the ability to lead and manage multiple initiatives simultaneously.
• Exceptional communication interpersonal and stakeholder management skills.
• Lean Six Sigma or other process improvement certifications are a plus.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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