Priority Assist Senior Network Engineer
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Job Location:
Gold Coast - Australia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Expectations
Build your career and Australias future.
Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.
We have an exciting opportunity at nbn as the Priority Assist Connect Senior Network Engineer reporting to the Manager Priority Connections and Critical Services.
A bit about your role
The Priority Assist Connect Senior Network Engineer role is a case management office-based role who manages complex activation cases for Priority Assist and Vulnerable Customers within a strict 24-hour SLA. It involves end-to-end case management proactive troubleshooting and coordination with RSPs delivery partners technicians and internal teams to ensure timely high-quality service delivery.
Responsibilities include resolving escalations monitoring post-connection performance driving process improvements and maintaining strong stakeholder relationships to support vulnerable customers effectively.
A bit about you
The ideal candidate has technical expertise across nbn technologies. Key skills include proactive ownership and case management empathy and a customer-first mindset. Excellent communication relationship-building and stakeholder management are essential along with strong problem-solving negotiation and conflict resolution skills.
The role requires adaptability time management and the ability to collaborate effectively across multiple teams while maintaining care focus and professionalism.
Life at nbn
To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Platinum Employer and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.
Where to from here
If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
The role requires availability to work on a rotating roster during shift timings covering Monday to Saturday between 7:00 AM and 7:15 PM
Please note that this is a permanent opportunity based in Varsity Lakes and applications for this role will close at midnight Monday 22nd of December 2025.
To be eligible for this role you must have full working rights in Australia.
Worker Type
PermanentTime Type
Full timeRequired Experience:
Senior IC
Key Skills
- EIGRP
- Load Balancing
- Routing Protocols
- Network Engineering
- BGP
- LAN
- Computer Networking
- IPsec
- OSPF
- Cisco ASA
- Juniper
- MPLS
