Reservations Manager Hilton Atlanta and Towers

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

#LI-LT1

EOE/AA/Disabled/Veterans

Hilton Atlanta and Towers is looking to welcome a Reservations Manager to join the team!

Our hotel featuring 1249 rooms and over 130000 sq feet of event space is located downtownnear I-75 connected via skywalk to Peachtree Center and MARTA linking to ATL airport. Our 4 team members report to the Director of Revenue.

The ideal candidate holds 2 years of experience in reservations within hospitality. Prior supervisory experience a plus! Experience with Passkey Delphi/FDC and OnQ R&I preferred.

Shift Pattern: Full availability (8:30am-5:30pm)

The BenefitsHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing

As a Reservations Manager you would be responsible for managing the reservations process and operation in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Manage daily Reservations processes and operations to include but not limited to room inventory and availability group rooming lists and blocks cut-off dates and restrictions occupancy selling guest rooms systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Manage and communicate information regarding hotel occupancy promotion special reservation procedures operational issues and special events
• Serve as liaison with Reservations teams company-wide
• Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations providing professional development and delivering recognition and reward
• Recruit interview and train team members

• Calculate prepare and generate designated reports including but not limited to OAR and Master Monthly