Senior Consultant, NICE CXone
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The NICE CXone Senior Engineer is responsible for the overall development testing and delivery of the NICE CXone software platform. This is a hands-on highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone IVR/ACD VoIP Email SMS and Chat systems will be required. Key responsibilities include all tiers of the technology including (but not limited to) design and development of our products and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment utilizing agile or waterfall development processes.
This is a fully remote role based in the Philippines.
What Youll Be Doing
- Recognized as an external and internal thought leader within CX transformation Process Automation Digital Transformation and Omnichannel technologies.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however does have some responsibility for internal functional matters and partner engagements.
- Works on issues that impact design/selling success future concepts and product offerings.
- Ability to mentor Software Engineers
- Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio C#
- Design and present projects to improve current process and overall platform.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful completion of a project.
What You Bring to the Role
- Bachelors degree in computer science IT or engineering preferred.
- 5 or more years experience in NICE CXone and UC environments.
- 3 or more years of software development to include design custom and common coding (JavaScript Python Java C) and testing of real time systems.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Network infrastructure experience.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Team Player
- Desire to work in a fast-paced environment.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches value propositions and demo experiences.
- Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
- Contact Center as a Service (CCaaS) software management and domain experience.
- NICE CXone and CXone Studio Experience
- 1-3 years of ASP/.NET experience (C# XML Web Services etc.)
- Ability to work US daytime hours
What You Can Expect
- Benefits available to eligible employees include the following:Medical dental visiontax-advantaged health care accountsfinancial and income protection benefitspaid time off (PTO) and wellness time off.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Eclipse
- Disaster Recovery
- .NET
- High Availability
- Redshift
- Data Management
- IP Networking
- Neo4j
- Data Warehouse
- Pre-sales
- Oracle
- DynamoDB
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
