Manager, Incident Ops and Observability
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Job Location:
Seattle, OR - USA
Monthly Salary:
$ 170400 - 255600
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.
About F5
At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.
Position Summary
We are seeking a manager to help build our new Site Reliability Engineering team to strengthen operational excellence across the Infrastructure & Security and F5 Digital organization. This role will play an important part in Digitals incident management strategy building out the Reliability Operations Center and monitoring capabilities and technologies to help Digital understand problems before our users do.
The ideal candidate will bring deep expertise in incident lifecycle managementfrom detection and triage to resolution and post-mortemand will collaborate cross-functionally to drive continuous improvement in our security posture. This leader will operationalize a world-class incident management program while also defining and implementing the vision for observability across F5s hybrid infrastructure and cloud environments.This role requires strong leadership technical acumen and the ability to operate under pressure while maintaining clear communication with stakeholders at all levels.
Key Responsibilities
Lead the global Incident Response (IR) program optimizing processes across detection triage containment remediation and post-incident analysis.
Hire mentor and train global team members on incident response best practices and observability tooling.
Serve as technical lead and head engineer for creation and management of monitoring tools and services to support F5 infrastructure and business systems.
Serve as the primary incident commander during major incidents ensuring timely resolution excellent communication and stakeholder alignment.
Define and continuously refine incident response policies procedures and runbooks to ensure consistent and effective handling of incidents.
Drive improvements in detection escalation and resolution through automation tooling and process enhancements.
Define and report KPIs for service reliability incident response and observability maturity to senior leadership.
Conduct root cause analyses and lead post-incident reviews to identify lessons learned and prevent recurrence.
Design and lead cross-functional tabletop exercises to strengthen organizational preparedness communication and response coordination during major incidents.
Maintain detailed incident records and metrics to support auditing compliance and continuous improvement.
Collaborate with ServiceNow teams and architects to manage incidents.
Establish and maintain on-call rotations with teams who own critical applications across the Digital organization.
Qualifications
5 years of experience in running NOC/SOC/SRE teams with a focus on monitoring and observability.
10 years managing incident response IT service management or a related field.
Proven track record of managing complex security incidents in cloud and hybrid environments.
Experience with SIEM SOAR and log analysis tools (e.g. Splunk DataDog Panther Crowdstrike).
Experience with observability tools especially tooling focused on synthetics metrics and infrastructure telemetry (e.g. Grafana ThousandEyes LogicMonitor Pingdom Zabbix)
Excellent communication skills with the ability to convey technical information to both technical and non-technical audiences.
Ability to lead under pressure prioritize effectively and make decisions in high-stakes situations.
Familiarity with AWS Google Workspace and common SaaS platforms.
Bachelors degree in Computer Science Cybersecurity Information Systems or related field (or equivalent experience).
Preferred Qualifications
Experience working in infrastructure IT or security organizations.
Familiarity with tools such as Tableau PowerBI or other reporting/analytics platforms.
Comfortable navigating ambiguity with a proactive approach to problem-solving.
Strong interest in scaling operations and driving impact in security-focused initiatives.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.
The annual base pay for this position is: $170400.00 - $255600.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience geographic locations and market conditions as well as to reflect F5s differing products industries and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation bonus restricted stock units and benefits. More details about F5s benefits can be found at the following link: F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .
Required Experience:
Manager
Key Skills
- Compliance Management
- Administrative Functions
- Oversight
- Administrative Activities
- Administrative Tasks
- Budget Preparation
- Facilities Management
- Daily Operations
- Account Management
- General Ledger Accounts
- Personnel Files
- Administrative Management
- Financial Statements
- Administrative Operations
- Annual Budget
About Company
F5 application services ensure that applications are always secure and perform the way they should—in any environment and on any device.
