About the Role:

Grade Level (for internal use):

The Team

The North American Client Coverage team is responsible for sales/licensing of intellectual property of S&P Dow Jones Indices. Additional responsibilities include establishing and building strong relationships with clients prospecting for new index customers and managing/expanding the commercial footprint of S&P Dow Jones Indices within their prescribed territory.S&P DJI maintains relationships with investment banks asset managers ETF issuers market data consumers and redistributors insurance companies proprietary trading firms exchanges and other key market participants who rely upon our world-renowned indices research and commentary.

The Impact

The primary purpose of this role is to support the Regional Client Coverage team and Channel Management Team during all stages of the sales will assist our clients by processing sales requests cancellations or amendments to existing agreements. You will have close collaboration with Legal Commercial Data Services Finance and Client Services teams. There will also be commercially focused projects/processes for you to deliver in addition to data analysis such as monthly price increases or unlicensed data access review.

Whats in it for you

Our Sales Associates have the unique responsibility to spearhead and communicate any updates to sales policy/workflows and manage the Sales Pipelines for the entire North American Client Coverage team and help in facilitating sales deals by working on sales leads client enquiries Salesforce processing and strategic projects. Work in full partnership with regional sales representatives sales specialists key account managers and channel managers to help shape our client experience.

Responsibilities

The primary purpose of this role is to support the North American Client Coverage team during all stages of the Sales cycle discovering opportunities for new revenue sources via strategic projects and reporting working through process improvement exercises and assisting the management of existing client relationships.

Required responsibilities include but are not limited to:

• Partner with our sales team to respond to and process client inquiries
  • Manage centralized Client Coverage mailboxes & Sales Phone lines
  • Client Billing & Reporting enquiries
  • Coordinate with Rep and Client regarding new licensing enquiries and entitlements
  • Approve updates to client prospectus language
• Process Sales deals - Sales Orders Opportunities and Entitlements (Data IP and Custom) Agreement Drafting & Negotiation with internal and external legal teams
• Effectively collaborate with our local and global internal teams such as Finance Product Management Data Product management Client Services Legal
• Work on both sales and strategic based projects that assist with general workflow efficiencies
• Work on existing accounts and manage the day-to-day end user care and maintenance of the accounts
• Drive customer satisfaction and adoption within existing accounts
• Monitor usage and keep Sales Representatives up to date with relevant statistics KPIs and key regional or global initiatives
• Contact existing users based on usage stats renewals
• Ensure timely execution of all renewals on Sales Representatives account list

Compensation/Benefits Information(US Applicants Only):

S&P Global states that the anticipatedbase salary rangefor this position is$46200 to $ salary rangesmay vary by geographic location.

In addition to base compensation this role is eligible for an annual incentiveplan.

This role is eligible to receiveadditionalS&P Global benefits. For more information on the benefits we provide to our employees visit and Experience Required

• Bachelors degree
• Fluency in English
• First class communication skills written verbal and presenting
• Understanding of differing client types (i.e. Banks Asset Managers Insurance etc.)
• 1 Years in Industry: Financial Services preferred
• 1 Years in a Specialty/Discipline: Client Services Sales Support or similar role
• Excellent level of proficiency in MS Office Excel PowerPoint and Salesforce
• Ability to solve complex problems in a timely and accurate manner for internal and external stakeholders
• Ability to maintain a balanced focus between daily duties and larger scale projects
• Strong analytical abilities to discover discrepancies potential improvements in workflows and systems and new revenue-generating opportunities.
• Self-starter who can deliver quality results without the need for constant supervision
• Impacts quality timeliness of results and client experience of own team and related teams
• Developed communication and diplomacy skills to exchange complex information
• Uses judgment based on practice and precedence and accurately defines problems by trying to understand underlying factors/causes.
• Demonstrable analytical and quantitative problem-solving skills
• Ability to work effectively with people at all levels in an organization
• Ability to work collaboratively in a team environment
• Ability to balance daily duties and larger scale projects.
• Knowledge of Tableau Salesforce Microsoft PowerBI or other data visualization tools advantageous