Manager Sportsbook

Baton Rouge, LA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Ballys Corporation

Ballys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Sportsbook Manager is responsible for supervising the team members within the sportsbook and ensure customer service standards are met. To perform this job successfully the Sportsbook Manager must be able to perform the essential functions of the position as outlined below as well as have the required knowledge skills and abilities to perform the job with or without reasonable accommodations and in accordance with all Louisiana Gaming regulations.

Responsibilities:

Participates and conducts departmental meetings.
Ensure betting control guidelines are adhered to within the Sportsbook
Oversees the effective and efficient schedules while meeting team member objectives and achieving guest satisfaction
Responsible for assisting in the budget process and providing recommendations
Demonstrates superior customer services in accordance with company and departmental standards
Ensure all Sportsbook team are aware of customers impacting on profitability and that agreed actions are adhere to
Resolve bet queries within agreed levels of authority and in a timely manner
Ensures customer services standards are followed by all team members and addresses issues as they arise.
Resolve customer disputes in line with levels of authority in a timely fashion
Actively support Sportsbook Development Strategy
Assists in the development of operational goals
Deliver a compliant environment at all times in the Sportsbook
Ensure Operations Manual procedures are in place at all times and all team members adhere strictly to security procedures
Develop the Skills and knowledge of the Sportsbook team
Ensure Sportsbook Marketing is always up to date and in line with the way to display
Must be able to apply knowledge gained from training education and work experience.
Must be friendly and courteous at all times.
Able to satisfactorily complete assignable work tasks requested by the department leaders.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards problems or maintenance issues to the appropriate party
Ensure customer service standards are met and retained.
Other duties as assigned by management

Qualifications:

High School Diploma required; Bachelors Degree preferred.
2-3 years previous work experience within a related field.
Previous sports wagering experience required
Able to effectively communicate in English via verbal and written.
Ability to extended hours weekends and holidays
Strong organizational and time management skills.
Must be detail oriented
Must be able to obtain and maintain a Louisiana Gaming License

Whats in it for you:

Top industry pay
Tuition Reimbursement
401k with company match
Comprehensive health packages including a free option for Full-time Team Members
Paid Time Off

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.â Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Manager

About Ballys CorporationBallys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdiction...