Business Analyst II, Support Ops

Kroll Business Services (KBS) is seeking a Business Analyst to join our Support Operations organization in Manila.

This position is part of Krolls growing operational center supporting the U.S. business including the Kroll Government Solutions team and other KBS service lines.

This is a hybrid role that combines business analysis and project management responsibilities. As part of a small agile team you will wear multiple hats defining business requirements coordinating project delivery and managing a small portfolio of initiatives that enhance efficiency and delivery for one of our smaller service lines.

Youll work directly with U.S.-based business stakeholders and report into the Project Management Office (PMO) within KBS Support Operations. The ideal candidate is analytical organized and proactive someone who thrives in a fast-paced environment and enjoys both structure and hands-on execution.

Key Responsibilities

Business Analysis

• Gather analyze and document business requirements from U.S. stakeholders and internal KBS teams.

• Translate business needs into clear functional and/or technical specifications.

• Create user stories acceptance criteria and process documentation to support development and QA.

• Validate outputs against requirements and support UAT cycles to ensure solutions meet business needs.

Project Management

• Coordinate and manage a small portfolio of projects ensuring milestones are met and stakeholders are informed.

• Maintain project plans trackers and dashboards in tools such as JIRA or Azure DevOps (ADO).

• Document and communicate project updates risks and dependencies.

• Support meetings and follow-ups ensuring accountability and visibility on action items.

Cross-Team Collaboration

• Serve as a liaison between Client Services Technology and Operations ensuring alignment on priorities and deliverables.

• Collaborate with global team members across the U.S. India and Manila.

• Translate technical information into business-friendly communication and vice versa.

Process & Reporting

• Support process standardization documentation and continuous improvement across the service line.

• Help improve tracking reporting and project transparency within the PMO.

Qualifications & Experience

• 46 years of experience in business analysis project coordination or project management within a professional services or technology-driven environment.

• Bachelors degree in Business Information Systems or a related field preferred.

• Strong analytical and documentation skills with excellent follow-through and attention to detail.

• Exceptional communication and stakeholder management skills across technical and non-technical audiences.

• Proficiency in tools like JIRA Azure DevOps (ADO) Confluence or MS Project.

• Exposure to Agile delivery or iterative project methodologies preferred.

Why Join Us

• Be part of one of the most dynamic and fast-growing segments within Kroll.

• Work directly with U.S. business stakeholders on meaningful high-impact initiatives.

• Gain exposure to both project management and business analysis disciplines in a collaborative lean environment.

• Build a foundation for growth into senior project or business leadership roles within KBS.

Success Looks Like

• You effectively manage a small but visible portfolio of projects from definition through completion.

• You consistently deliver clear complete documentation and proactive stakeholder communication.

• You bridge business and technical conversations seamlessly keeping all sides aligned.

• You identify process gaps or inefficiencies and recommend actionable improvements.

• You demonstrate ownership tracking details following through on commitments and ensuring nothing falls through the cracks.

About Kroll Business Services

Kroll Business Services (KBS) provides integrated technology data and operational support to Krolls global businesses. We drive efficiency consistency and innovation across the firm by delivering scalable solutions world-class technology platforms and exceptional service delivery. Our teams operate globally with hubs in the U.S. India and the Philippines partnering closely with business and product leaders to enable excellence and growth across every service line.

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