Associate Solution Consultant – Tech Alliances

San Ramon, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

The Associate Solution Consultant supports Five9s strategic ISV SI and Technology Alliance partners with a primary focus on the ServiceNow and Salesforce ecosystems. This is an early-career role for someone whos already started exploring these platforms (especially ServiceNow) and is ready to work hard learn fast and grow into a highly capable technical evangelist.

Youll help show how Five9 serves as the backbone of integrated solutionsconnecting our cloud contact center platform with ITSM CRM and workflow tools. Working closely with senior Solution Consultants and alliance leaders youll support joint solutions demos enablement and technical storytelling for and with our partners.

Over time youll become a subject matter expert (SME) across multiple products and integrations and turn your learning into reusable content: videos documentation and presentations that scale knowledge across Five9 and our partner ecosystem

Responsibilities

Support ISV SI and Tech Alliance initiatives focused on ServiceNow and Salesforce-based joint solutions.
Learn and master multiple platforms becoming a SME on how Five9 integrates with ServiceNow Salesforce and related alliance technologies.
Assist with solution design and demos translating partner and customer business challenges into integrated Five9 and partner platform use cases.
Build reusable enablement assets: step-by-step guides solution overviews demo flows and internal how-to documentation for integrated solutions.
Create and maintain partner-facing content such as slide decks and overview docs that clearly explain the value of Five9 and ServiceNow/Salesforce integrations.
Produce short-form educational videos (how-tos walkthroughs demo recordings) using tools like Camtasia or similar video editing platforms.
Collaborate with senior SCs product and alliances teams to ensure solution patterns and content are accurate current and easy to use.
Gather and share feedback from partners customers and internal teams to improve integrations playbooks and enablement resources.
Continuously deepen your knowledge of ServiceNow Salesforce Five9 APIs workflows automation and contact center best practices.

Requirements

1 year of professional experience in a technical functional support sales or consulting role (internships co-ops or equivalent hands-on projects welcome).
Exposure to ServiceNow or Salesforce with ServiceNow strongly preferred (e.g. ServiceNow University / online LMS courses hands-on labs certifications or early career role).
A demonstrated ability to handle hard work and a steep learning curve. Youre comfortable digging into documentation troubleshooting and figuring things out.
Strong technical acumen: you enjoy understanding how systems APIs and integrations work under the hood and can reason through technical problems.
You should be comfortable presenting listening and reading the room while also thinking deeply about technical details. This is a rare combination..
Excellent people skills both in-person and remote/online (video calls chat email); you build rapport easily and communicate clearly.
A creative mindset with a passion for explaining how things work through demos diagrams presentations and recorded content.
Excellent written and verbal communication with the ability to explain complex topics in plain language to both technical and non-technical audiences.
Strong organization and follow-through with a habit of turning one-off knowledge into structured reusable assets (docs PPTs videos).
Comfort collaborating across teams (Alliances Product Sales Marketing SCs) and taking direction from more senior technical leaders.
BS in Electrical Engineering Computer Science or a related technical field preferred or equivalent practical experience.

Nice to Have

Experience creating or editing videos with Camtasia or other video editing tools.
Hands-on experience with APIs scripting or automation in ServiceNow or Salesforce.
Any prior exposure to contact center CX or telecom concepts.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location this role is Hybrid and would require 3 days a week (M W TH) in our San Ramon office.

As part of our continued commitment to diversity equity and inclusion Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to: skill set depth of experience certifications and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally the total compensation package for this position may also include an annual performance bonus stock and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health dental and vision coverage beginning on the first day of employment. Five9 covers 100% of the employee portion of the health dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability Basic Life Insurance and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off Company paid holidays paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$48300$112300 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...