Marketing Supervisor

Baton Rouge, LA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Ballys Corporation

Ballys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Marketing Supervisor is responsible for implementing and scheduling all marketing events and coordinating the timing and functions with various addition this role is to assist and inform guests of marketing promotions casino events lodging and transportation questions or any other question a guest may have. Provides outstanding guest service to internal and external guests. Oversee the Players Club Representatives to ensure service standards are met. Marketing Supervisor must be able to perform the essential functions of the position as outlined below as well as have the required knowledge skills and abilities to perform the job with or without reasonable accommodations and in accordance with all Illinois Gaming regulations.

Responsibilities:

Build guest and team member positive relations
Participates and conducts departmental meetings.
Oversees the effective and efficient schedules while meeting staffing objectives and achieving guest satisfaction
Demonstrates superior customer services in accordance with company and departmental standards
Assists in the development of operational goals
Responsible for the supervision of the staff in the following areas of the Marketing Department: advertising promotions and players club.
Responsible to assist with overseeing all marketing initiatives including but not limited to: advertising promotions special events entertainment direct mail social media and digital marketing.
Answer all incoming calls and maintain the highest level of knowledge in regards to all aspects of the casino.
Communicate details of and responsible for assisting with promotions mailings and other offers with all departments.
Ability to understand and use casino tracking programs.
Provide valuable feedback on guest preference and their expectations.
Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
Make announcements throughout shift promoting upcoming events.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations.
Perform other duties as assigned or reasonably requested by any member of management.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards problems or maintenance issues to the appropriate party

Qualifications:

A high school diploma or GED equivalent is preferred.
Must possess excellent teamwork interpersonal guest service written and verbal communication skills.
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
Gaming industry experience is preferred

Whats in it for you:

Top industry pay
Tuition Reimbursement
401k with company match
Comprehensive health packages
Paid Time Off

Target Compensation Range:

$50600 annual salary

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.â Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Manager

About Ballys CorporationBallys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdiction...

About Ballys Corporation

The Role:

Responsibilities:

Build guest and team member positive relations
Participates and conducts departmental meetings.
Oversees the effective and efficient schedules while meeting staffing objectives and achieving guest satisfaction
Demonstrates superior customer services in accordance with company and departmental standards
Assists in the development of operational goals
Responsible for the supervision of the staff in the following areas of the Marketing Department: advertising promotions and players club.
Responsible to assist with overseeing all marketing initiatives including but not limited to: advertising promotions special events entertainment direct mail social media and digital marketing.
Answer all incoming calls and maintain the highest level of knowledge in regards to all aspects of the casino.
Communicate details of and responsible for assisting with promotions mailings and other offers with all departments.
Ability to understand and use casino tracking programs.
Provide valuable feedback on guest preference and their expectations.
Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
Make announcements throughout shift promoting upcoming events.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations.
Perform other duties as assigned or reasonably requested by any member of management.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards problems or maintenance issues to the appropriate party

Qualifications:

A high school diploma or GED equivalent is preferred.
Must possess excellent teamwork interpersonal guest service written and verbal communication skills.
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
Gaming industry experience is preferred

Whats in it for you: