Customer Service Rep 1 Bilingual
Share
Job Location:
Duluth, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team
In 2025 USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row and Newsweek named Primerica one of Americas Greatest Workplaces for Diversity for the second consecutive 2024 the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year and Forbes recognized Primerica as one of Americas Best Employers for Women for the fifth year in a addition for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what its like to work at one of the best places to work in the metro Atlanta.
About this Position
Customer Service Rep 1 - Bilingual works in the Field Compensation Department and answers telephone and written inquiries from agents. The candidate recognizes priority situations and understands when and how to notify appropriate parties and performs all corrections identified during call. They will also document all research findings thoroughly.Responsibilities & Qualifications
Deliver exemplary customer service to Primerica agents.
Respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly.
Recognizes priority situations and understands when to notify appropriate parties.
REQUIRED QUALIFICAITONS
Fluency in English and Spanish is includes the ability to speak read and write in both languages.
Minimum 3 year of call center customer service experience is a plus
Minimum high school diploma or GED
Excellent PC skills
Intermediate skills in Microsoft Word
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail
Ability to maintain knowledge of companys products and procedures
Ability to work under pressure and communicate professionally with irate customers
Strong problem solving and decision making skills
Ability to organize and present facts in a clear and concise manner in both speech and correspondence
Ability to handle high-volume calls
FLSA status:
This position is exempt (not eligible for overtime pay):
Our Benefits:
Day one health dental and vision insurance
401(k) Plan with competitive employer match
Vacation sick holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica Inc. and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace sex color religious creed religion national origin citizenship status age disability pregnancy ancestry military service or veteran status genetic or carrier status marital status sexual orientation or any classification protected by applicable federal state or local laws.
At Primerica we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation growth and profitability. Through a variety of programs and initiatives we invest in each employee seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Primerica (NYSE: PRI) is a leading financial products and services company that distributes term life insurance, mutual funds, and annuities in the United States, Canada, Puerto Rico and Guam. Primerica has over 141,000 independent, licensed sales representatives who provide financia ... View more
