Primary Details

Time Type: Full time

Worker Type: Employee

Provide customer service via phone calls & answer customer Underwriter and/or agencys questions regarding product process policy. May handle multiple for supporting business areas by operating switchboard and connecting callers to the appropriate person answer various billing inquiries and resolve issues with regards to billing questions in a timely manner.

Primary Responsibilities Ensure policies are followed and refer/escalate where appropriateComply on provided legislations industry codes company policies and procedures.100% Regulatory Compliance to the laws set by Regions Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS)100% Compliance to mandatory general insurance requirements such as reading out Duty of Disclosure.100% Compliance to security in handling credit cards by using Secure Pause.100% Compliance to Privacy and Confidentiality and maintain a good working relationship with stakeholdersCooperate with other functions to answer customer/agencys questions regarding product process policy open minded professional polished posed and positive demeanorProcess all calls related to product process and policies and accomplish all reports as required to support multiple products in the said line of businessProcess all emails related to product process and policies and accomplish all reports as required to support multiple products in the said line of businessProperly assess completeness of documents received and provide solutions of incompleteEffectively manage premium objection when handling policy renewal of existing customers without risk of negatively impacting QBE new quotes to new business customers without risk of negatively impacting QBE brandProvide personalized and quality service to meet the expectations of internal and external customersUnderstand customer needs and goals an actively look for ways to meet themFollow agreed upon scripting to ensure customer intention is understoodAbility to answer multiple lines and accurately direct callers to minimize wait calls to appropriate end location as per procedures in a timely basic questions about the company for callers who dont need to be transferred to another information in a clear well-organized and professional manner. Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience 1 year relevant experience Preferred Competencies/Skills Excellent verbal and written communication skillsAnalytical and Problem solving skillsClient relationship management skillsEffective planning skills and time managementAbility to quickly master the use of multiple IT applications (i.e. Guidewire ANUBIS)Keen to detailsAdministration and Organisation Skills Preferred Experience call center experience within the insurance and/or banking industry; billing experience and increasing level of responsibility Preferred Knowledge Excellent customer service focusProficiency in MS toolsBasic knowledge on Insurance is preferred QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:We are customer-focusedWe are technical expertsWe are inclusiveWe are fast-pacedWe are courageousWe are accountableWe are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type Individual Contributor Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Analytical Thinking Communication Critical Thinking Customer Value Management Insurance Underwriting Intentional collaboration Managing performance Policy Management Presenting with Impact Pricing Strategies Problem Solving Regulatory Compliance Risk Management Stakeholder Management Strategic Thinking

How to Apply:

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.