Product Service Room Supervisor

The Product Service Room Supervisor will contribute to the PSR and facilitys operational performance by ensuring that sale orders are blended in an accurate and timely manner through the coordination supervision and support of trained PSR personnel.

Additional Information

The travel for this position is 5%

This role is not remote/hybrid.

This role will report to: Garfield Heights Facility #4337 at 10740-A Broadway Ave Garfield Heights OH 44125-1651.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.

• Developmenttrainingand supervision of PSR personnel
• Development and delivery ofaccurateandtimelycolor blends
• Maintaining proper product records standardsretainsand formulas
• Maintain PSR equipment operational
• Maintain a safe and clean workenvironment
• Operate all material handlingmixingand testing equipment in a safe manner
• Conduct monthly audits for old ageproductanddeterminedisposition
• Direct supervision of a minimum of two (2) full time equivalent personnel in product service room and lab including writing and communicating performance review evaluations
• Recruit and interview product service room personnel as needed with the approval of the Operations Manager or Facility Manager
• Responsible for the care of internal and external calibration and maintenance of all laboratory and product service room equipment
• Work in coordination with Facility Manager/Operations Manager to blend sales orders on a timely and accurate basis
• Work with Facility Manager/Operations Manager tomaintainadequate facility inventory to support customer service and maximize inventory turns
• Responsible for final visual approval on all colorglossand viscosity matches. Adjust formula colors by eye to meet off standard colors on an as needed basis
• Maintain order-tracking system to ensure commitments are met and changesidentifiedand communicated tocustomer
• Coordinate blending schedule to ensure proper mixing and delivery of orders
• Responsible for the proper filling of all adjusted blends in the proper container as required by law or customer
• Establish andmaintainaccuratework order files for reference by facility personnel
• Maintain proper inventory of laboratory supplies
• Respond to internal and external customer questions and service problems
• Responsible formaintainingaccuratelegibleand complete formulas for each blend
• Responsible formaintainingdry (wet as required by customer)retains ofeach batch mixed
• Prepare samples/panels andassistwith sales presentations as needed
• Maintain and implement customer information and follow-up
• Act asadditionalsupport between dedicated PF reps and customers
• Assistwith customer service as needed
• Responsible for proper maintenance of all color standards (Sherwin-Williamsandcustomers)
• Maintain daily clean-up of product service room and lab including equipment.
• Work with Facility Manager/Operations Manager to minimize hazardous waste and rework
• Follow and keep customers advised onstatusof special-order materials.
• Advise Facility Manager/Operations Manageroncustomer comments and complaints
• Take immediate action tocontainspillage using hazardous material containment procedures asoutlinein the Work Safe Manual including proper andtimelyreporting
• Follow designated loss preventionsecurityand safety procedures according to policy and correct or report noncompliance ofappropriate procedures/policies
• Ensure customers quality and service expectations are met. Investigate complaintsregardingcolor gloss etc.
• Maintain customer relations to support sales staff
• Cross-trainemployees inareaof responsibility
• Maintain store safety and security standards
• Maintain inventory of rework and non-conforming materials.
• Assistwith physical inventory

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g. OPT CPT H1B EB-1etc.)
• Must have a high school diploma or GED
• Must have three (3) years of experience in product line customer base blending equipment and color programs
• Must have experience demonstrated ability to lead a cross functional team to a successful outcome
• Must have experience with direct customer interaction

Preferred Qualifications

• Have experience in managing and training