Technical Success Manager | 80K-100K + Bonus + Equity + Remote | Award Winning AI Marketing SaaS Company

As Technical Success Manager you will own the technical onboarding and ongoing execution for our clients customers. You will manage integrations tracking accuracy and platform configuration to ensure clients launch smoothly and achieve measurable results quickly.

You will act as the technical bridge between clients product and engineering translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation.

Responsibilities

• Own and execute technical platform setup and configuration for clients including Everflow configuration and Shopify integrations.
• Manage client onboarding from post-contract through go-live ensuring accurate tracking and smooth integrations.
• Lead technical discovery during sales handoff and translate business needs into system configurations.
• Project manage technical client requests and issues through resolution with speed and clarity.
• Troubleshoot tracking integration and reporting issues using tools such as Chrome DevTools Postman and API testing tools.
• Execute business-driven updates such as commission changes feature rollouts and configuration adjustments.
• Build and maintain SOPs documentation and troubleshooting guides for recurring workflows.
• Serve as the primary technical point of contact for clients communicating solutions clearly and confidently.
• Collaborate with engineering and product teams to scope and deliver client-specific needs.
• Surface recurring technical issues and automation opportunities to improve the platform and client experience.

Qualifications :

• 4-7 years of experience owning technical onboarding integrations and execution for customer-facing SaaS platforms ensuring fast time-to-value and reliable outcomes.
• Proven experience configuring and managing affiliate or partnership tracking platforms including Everflow.
• Strong experience with integrations especially Shopify pixels postbacks and custom events.
• Background in technical client-facing roles with strong project management skills.
• Ability to translate business requirements into technical workflows and clear documentation.
• Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools.
• Demonstrated ability to operate with urgency precision and ownership in a fast-paced environment.
• Must be able to work in a fast-paced environment with the ability to prioritize multitask perform well under pressure meet deadlines and wear multiple hats.
• Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid high-growth environment.

Additional Information :

About SaaS Talent

SaaS Talent is more than just a recruiting company. Were your hiring business development and growth partner with 20 years of experience in SaaS and Hi-Tech that helps you scale and transform your business. Weve worked with 100 companies and helped them achieve their goals. From streamlining sales marketing and operations to hiring ideal talent and getting funding if youre struggling to grow were an ideal choice.

Reach out to us at  to learn more about how we can help you.

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Yes

Employment Type :

Full-time