American Girl Lead Party Planner (Full-TimeBenefitted)

The Opportunity: The Party Planner is located at the AG Retail Los Angeles location and reports directly to the Restaurant Manager. This position is responsible assisting the restaurant manager with daily operations including providing leadership and direction to the department as well as working one-on-one with party guests to create a magical event through superior communication and organization according to AG specifications. If you have experience in customer relations event planning and execution or parties and have the ability to perform multiple tasks simultaneously in a high-pressure fast-paced environment while maintaining a positive attitude we want to hear from you.

What Your Impact Will Be: 

• Achieves and delivers timely steps of party execution and positive indicators on Customer Comment Cards.  This includes communications with the customer prior to the event; creating and maintaining a pleasant ambiance in the dining room and party rooms; working with the party team to greet and seat guests in a timely manner share store and event information with guests take and deliver beverage and food orders upsell service the party throughout the event; prepare desserts and to-go transactions deliver and process checks bus and reset tables daily clean up and restocking of supplies.
• Support the Restaurant Leadership Team in overseeing staffing hiring coaching/training purchasing/vendor relations inventories maintaining food/beverage service standards and ensuring safety and sanitation standards.
• Leads by example in all areas of the business.
• Meets sales goals and budgetary guidelines.  Work with external vendors and place product orders in a timely manner.
• Ensure customer satisfaction by providing an exceptional party experience and oversee resolution of customer service issues and requests in a gracious manner.
• Executes events to AG standards including games crafts hair styling and skin care of dolls.
• Maintain on-going party communications with staff management and the Retail Sales and Services department.
• Has knowledge and understanding of local and state health sanitation laws and follows food and workplace safety guidelines.
• Assigns and complete daily tasks and side work assignments for FOH and BOH areas in a consistent and timely manner.
• Has thorough knowledge of the InfoGenesis system and ensures transactions are completed according to company policy.

Qualifications :

What Were Looking For:
 

• High School degree and undergraduate education preferred.  Serve Safe certification preferred.
• One - two years experience in a high volume fine-casual dining or related restaurant preferred. 
• Experience with working with children preferred. Minimum of 6 months work experience in customer relations parties or events.
• Ability to execute games crafts and style doll hair. 

• Good verbal and communications skills required.

• Must enjoy public speaking children and possess a warm and friendly demeanor.
• Previous experience working with children a plus.
• Strong working knowledge of Eatec system Microsoft Office (Word Excel and Outlook) InfoGenesis/Universal Desktop Zomato reservation systems JTech paging system POS systems inventory systems and basic office equipment (copiers and fax) preferred.
• May be required to perform diverse physical tasks including some heavy lifting (approximately 30 50 pounds) transporting full trays and bus tubs that weigh up to 30 pounds.  Constant standing and walking and exposure to a loud working environment.
• Ability to work a flexible schedule including nights weekends and holidays.

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattels Talent Community and start receiving exciting updates about our company our employees and our culture. Also interested in signing up for job alerts Do so here!

How We Work:
American Girl is subsidiary of Mattel a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel Inc. (NASDAQ:MAT ) a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment without regard to race ethnicity color national origin religion sex gender gender identity or expression sexual orientation veteran and protected veteran status disability status and or any other basis protected by applicable federal state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time