Event Operations Agent (temporary)
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Job Summary
At the historical St. Regis Rome we are looking for an Event Operation Agent (temporary).
Reporting to the Groups and Catering Managerthe rolewill be part of the St. Regis Rome team proud to create exquisite experiences for guests at Romes best address.
MAIN TASKS
- Perform general office duties to support Event Operations.
- Meet group coordinator/host(ess) prior to functions make introductions and ensure that all arrangements are agreeable.
- Read and analyze banquet event order in order to gather guest information determine proper set up timeline specific guest needs buffets action stations etc.
- Coordinate all logistical aspects of events including set-up catering audiovisual equipment and transportation.
- Collaborate with the appropriate Department in respect of rooming list special arrangements any F&B requirements transfer and transport account and billing instructions.
- Respond to and try to fulfill any special banquet event arrangements.
- Follow up on special banquet event arrangements to ensure compliance.
- Maintain regular communication with clients providing updates on the status of the event.
- Oversee all aspects of event set-up coordination and execution.
- Monitor event activities to ensure smooth execution.
- Deal promptly with any problems or emergencies at the event site.
- Sell events and banquets create offers and generate contracts.
- Check deposit accounts.
- Accounts closing and billing.
- Verify prior to arrival that all involved departments have the most updated information regarding group and event requirements.
- Collect final feedback from clients.
CRITICAL TASKS
Safety and Security
- Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
- Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
- Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
- Maintain awareness of undesirable persons on property premises.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools equipment machines or other assets in accordance with company policies and procedures.
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests service needs in a professional positive and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay property services and area attractions/offerings.
Communication
- Speak to guests and co-workers using clear appropriate and professional language.
- Excellent Italian and English.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Provide assistance to coworkers ensuring they understand their tasks.
- Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
- Exchange information with other employees using electronic devices (e.g. pagers and two-way radios email).
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Develop and maintain positive and productive working relationships with other employees and departments.
CRITICAL COMPETENCIE
Analytical Skills
| Interpersonal Skills
| Communications
|
Personal Attributes
| Organization
|
| PREFERRED QUALIFICATIONS | |
| Education | High school diploma or degree |
| Related Work Experience | 1 year of related work experience preferred |
| Supervisory Experience | No supervisory experience is required |
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
