Operations Manager
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Job Location:
Coolangatta - Australia
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Regional Director of Operations youll play a pivotal role in ensuring smooth day-to-day operations across a diverse portfolio of parks. This includes employee-managed parks contract-managed parks and council-owned parks within your region.
Your mission To support Park Managers in delivering exceptional customer experiences maintaining high standards of presentation and cleanliness and ensuring compliance with contractual obligations and NRMA Parks & Resorts policies.
What Youll Do
- Partner with Park Managers to embed a culture of outstanding service and operational excellence.
- Oversee quality assurance and champion continuous improvement initiatives.
- Manage key client relationships and drive financial performance including cost reduction strategies.
- Implement operational plans and ensure compliance with WHSE and legislative requirements.
- Visit each park at least twice a year (approximately once a month travel) to maintain strong connections and oversight.
What Youll Bring
- Proven leadership and operational management experience.
- Expertise in quality assurance and continuous improvement.
- Strong financial acumen including budget management and cost control.
- Ability to thrive in a multi-disciplinary management model.
- Exceptional communication and negotiation skills.
- Organisational strength to deliver outcomes within agreed timeframes.
- High-level problem-solving and analytical capability.
- Experience training and motivating managers to meet compliance and WHSE obligations.
- Knowledge of caravan park legislation and compliance standards.
- Background in holiday parks resorts accommodation or hospitality industry.
Whats in it for you
At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility leave and well-being benefits to balance all of lifes priorities
- Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
- Discounts on a range of NRMA personal insurance products including car home & travel
- Grow progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.
Are you nodding your head as you read this Ready to roll up your sleeves and really make a difference Apply now we cannot wait to hear from you or visit our careers site to find out more! We appreciate you getting your application in nice and early. Due to the festive season we will contact you in the New Year if you are shortlisted for next step conversations.
As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery ... View more
