Field Service Engineer FY26 Torch)
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Role:
This role entails providing not only hands-on technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across GC/LC/GCMS/ LCMS as well as multi-vendor systems solutions.
We will make sure you get all thetraining and development opportunitiesyou need to become the best in your field including learning about new applications and workflows in Agilents state-of-the-art demo facility
Install and optimize hardware/software/network products perform maintenance and repairs diagnose and resolve product performance issues address applications related issues and provide end-to-end solutions at customer sites; deliver fully coordinated solutions which may include peripherals communications operating systems and applications software.
Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations as well as how to effectively use the systems to their advantage. Demonstrate and train customers how to use and optimize high end features of Agilent software platforms to their benefit. Additionally share your expertise and train other Service Engineers across Agilents product solutions!
Work with the sales team to deliver bespoke one-to-one consulting related to the customers specific application needs.
In addition develop innovative application solutions across various market segments like Environmental Food Energy & Chemicals and Pharmaceutical. Applying interpersonal skills creativity and a can-do approach are fundamental for the role.
Qualifications
The candidate requirements:
Masters degree in chemistry Food Environment Molecular Biology Biochemistry or similar background in life sciences
Expertise in analytical techniques and method development (GC/ HPLC/UHPLC/ MS) in a similar position or as an End-user
Problem-solving skills particularly for fixing applications support and/or general instrument maintenance
Experience with the Agilent solutions is desired but not essential.
Apart from these more technical skills we are also looking for:
a strong desire to learn and expand your skill set
enjoy working remotely whilst engaging and visiting customers on-site
excellent written and verbal communication skills
the ability to coordinate and prioritize efficiently
a strong attention to detail and processes ensuring compliance with Agilents Quality standards
ability to handle customer expectations and balance customer requirements with business needs
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.Travel Required:
35% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportRequired Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
We are a global leader in laboratory technologies, we support scientists in 110 countries in cutting-edge life science research, patient diagnostics and their efforts to ensure the safety of water, food and pharmaceuticals.
