Salesforce for Nonprofits Service Delivery Manager
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you tenacious pragmatic with a keen sense of humor You just might be an Idealist.
At Idealist Consulting we help organizations grow through Salesforce implementation managed services and custom application development. We are innovators and problem-solvers committed to global progressive action; delivering innovative technical solutions to empower organizations working on some of the worlds most important causes and aspire to do no harm and benefit all.
Were looking for a Service Delivery Manager to join our Client Services team. Youll collaborate with other Client Services leaders to identify utilize and drive efficiency of the people process and tools necessary to deliver Idealist Consultings Services.
Service Delivery Manager is a full-time exempt role on the Client Services team and reports to the Director of Service Delivery.
How Youll Contribute:
- Identify develop and retain Consultant teams
- Partner with HR to identify resource needs define ideal candidate profiles conduct interviews and negotiate terms
- Conduct new hire training
- Manage and develop employees contractors and select vendors
- Evaluate and assign project resources to ensure project success
- Track projects
- Understand SOWs and budgets
- Assign resources taking into consideration individual skill sets team cohesion client requirements and capacity
- Use capacity reporting to ensure resource availability for current and future projects
- Ensure on-target employee utilization
- Overcome resource limitations utilizing strategic initiatives including resource development reallocation project queues and different creative problem-solving strategies
- Work with consultants to manage and escalate technical risks
- Collaborate with Client Success team to identify mitigate and resolve project roadblocks cases and escalations
- Ensure project quality through process improvement training and development and documentation
- Lead the development quality and consistency of services practice
- Maintain communicate and ensure use of best practices
- Advise and iterate SLAs and contract assumptions
- Collaborate with the Services Leadership team to identify and prioritize strategic initiatives
What You Bring to the Table:
- Baseline Expectation:
- 5 years experience in team leadership as a Service Delivery Manager Resource Manager Senior Project Manager or HR Manager
- Experience in professional services environment working in technical service delivery or systems process consulting
- Experience using Salesforce as a user or administrator
- Excellent written and verbal communication and presentation skills
- Ability to creatively problem solve within established process
- Ability to be responsive while adjudicating competing priorities
- Ability to gracefully mitigate conflict in real-time
- Extra Credit:
- Salesforce Certified Administrator
- PMP Certification or similar
- Experience with nonprofit business process or fundraising
- Ability to solve a Rubiks cube in less than two hours
What You Can Expect:
- Equitable total compensation package with base salary commensurate with experience plus performance bonuses
- Standardized growth targets at 90 days 6 months and beyond
- Humane no-overtime work weeks and a Hybrid Work Policy with remote options and flexible workday scheduling
- $0 Healthcare coverage option with FSA contribution match
- Generous Paid Time Off and Family Leave policies
- Paid Volunteer Time to encourage civic engagement and community involvement
- 401k employer match and short-term leave available with tenure
$80000 - $120000 a year
A Little More About Us
Idealist Consulting was founded in 2006 by returning Peace Corps volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. Were committed to delivering innovative technical solutions to empower organizations working on some of the worlds most important causes.
Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race color gender sexual orientation gender identity religion disability age genetic information veteran status ancestry or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all.Read our Commitment to Diversity Equity and Inclusion on our Ethics page.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Idealist Consulting is a Portland B Corp providing Salesforce, marketing automation, application development, and ongoing support services for nonprofits and small businesses.
