Customer Success Manager NY

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement data analytics deep linking engagement fraud protection data clean room and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences AppsFlyer empowers thousands of creators and 10000 technology partners to create better more meaningful customer relationships.

Were looking for a Customer Success Manager to join our New York office and support a portfolio of Mid Market and Enterprise customers. This is a high-ownership role focused on driving client value realization through product adoption solving problems proactively and partnership with sales.

As the face of AppsFlyer to your accounts youll serve as a product expert and growth partner ensuring that customers extract real value from AppsFlyer and renew with confidence.

What youll do:

• Manage the post-sales relationship in conjunction with your sales partner for a portfolio of customers focused in North America.
• Lead onboarding training and enablement sessions to set customers up for long-term value realization through AppsFlyer products and solutions.
• Conduct regular check-ins usage reviews and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
• Analyze customer data to surface insights troubleshoot challenges and recommend optimizations.
• Act as a growth partner by understanding customers business goals and analyzing customer data to surface insights identify mutual growth opportunities and recommend optimizations to drive customer outcomes
• Capture feedback and work closely with Product R&D and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Collaborate with internal teams including Sales Product and Support teams to drive results.
  
  

What you have:

• 35 years of experience in Customer Success Account Management or a client-facing SaaS or digital/mobile agency role.
• Strong relationship-building skills with experience handling multiple accounts.
• Clear and confident communicator across both technical and business audiences.
• Experience with attribution data and digital advertising in a mobile and/or omnichannel world. Understanding of SDKs APIs and mobile attribution tools.
• Analytical thinker comfortable working with data and turning insights into action.
• Proactive and solutions-driven with high personal ownership.
• Comfortable working in a fast-paced multicultural and evolving environment.

For our US-based candidates the expected On Target Earnings (OTE) are between $125000 and $145000 (including bonus or commission). The offer varies on many factors including market location job-related knowledge skills experience interview results references etc.

As a global company operating from 25 offices across 19 countries we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.

As a Customer Obsessed company we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel CEO