Salesforce Developer and Admin, ISS

Amazons International Seller Growth (ISG) team seeks a Salesforce Developer and Admin to manage and optimize our Salesforce and AWS systems that power global seller operations. This role combines technical expertise with customer support ensuring smooth experiences for third-party sellers registering and operating on Amazons worldwide marketplace. Youll be instrumental in building and maintaining the technical infrastructure that enables millions of sellers to expand their businesses globally through Amazons platform.

Key job responsibilities
As a Salesforce Developer & Admin you will be responsible for the day-to-day operations and maintenance of Salesforce and Amazon Web Services (AWS) systems. you will provide technical support to ensure a smooth customer experience.
Respond to customer inquiries in a timely manner resolving issues with Salesforce and AWS.
Consistently document root cause analysis steps and findings recommended solutions.
Monitor customer service areas to identify potential system issues that could impact customer experience.
Complete setup and configuration of Salesforce customer accounts and configurations.
Maintain and improve existing Salesforce and AWS applications and processes.
Implement changes to applications within Salesforce and AWS.
Develop requirements and specifications to meet customer needs.
Install configure and test new applications software and hardware in a timely manner.
Develop and execute effective system maintenance plans.
Consult with stakeholders on application performance scalability and usability.
Ensure compliance with security protocols for Salesforce and AWS systems.
Resolve system problems efficiently.

- Bachelors degree in Computer Science Engineering or a related field
- - 3 years of Salesforce development experience in Service and Sales Cloud environments- Expert-level knowledge of Apex SOQL Lightning Components and Visualforce- Excellent experience with Salesforce integrations (REST/SOAP APIs)- Proficiency in JavaScript and Python- Experience with version control systems (Git)- Experience with security concepts (authentication authorization encryption digital signature SSL web service proxies firewall SAML 2.0 OAuth 2.0)- Experience with AWS services

- Salesforce certifications (Salesforce Platform Developer II certification Application Architect AI Specialist).
- Experience working with Salesforce Marketing Cloud.
- Exceptional quantitative and qualitative problem-solving skills.
- Enjoys rolling up their sleeves in a fast-paced startup environment
- Ability to thrive in an ambiguous environment and simultaneously manage multiple medium-to-large projects.
- Is able to work cross-functionally with many teams and multi-tasks with a sense of urgency.
- Has impeccable attention to detail follow-through and resourcefulness.

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