Healthcare Access Supervisor

Join the Ocean Beach Health Team! We are looking for a Healthcare Access Supervisor!

Are you ready to make a difference while enjoying the beauty of the Washington Coast Ocean Beach Health located on the scenic Long Beach Peninsula in Pacific County is just a short drive from Portland Seattle and along the iconic Highway 101. Come work live and thrive in a community that values both people and place.

Why Ocean Beach Health

At OBH were more than a workplace-were a community. Heres what we offer to support you:

• Outstanding Benefits medical dental and vision coverage

• Generous Time Off 232 hours of PTO in your first year 9 paid holidays

• Volunteer Hours 8 paid hours annually to give back locally

• Short-Term Disability support when you need it most

• Retirement Savings 5% employer match after one year

• Employee Assistance Program (EAP) because your well-being matters

• And more!

Job Summary: The Healthcare Access Supervisor supports the day-to-day operations of the Healthcare Access Department including hospital registration clinic reception insurance verification and patient intake workflows across Ocean Beach Health locations. This position provides frontline leadership staff support and workflow oversight to ensure consistent service standards accurate patient information and an efficient patient-centered experience. The Supervisor regularly travels to clinic sites to provide onsite coaching ensure aligned processes and support staff needs. This role works closely with the Healthcare Access Manager to implement departmental goals maintain quality standards and ensure smooth clinic operations.

Job Responsibilities:

Team Support & Daily Operations

• Provide daily oversight of front-desk and registration workflows to maintain smooth patient flow and consistent standards across all OBH locations.
• Monitor staffing levels daily assignments and break coverage; communicate changes or concerns promptly to the Healthcare Access Manager.
• Serve as an onsite resource at clinic locations on a rotating or scheduled basis offering support training and problem solving.
• Assist with escalated patient issues service complaints and workflow barriers ensuring timely resolution.
• Perform registration and reception duties as needed to support coverage.

Staff Coaching & Development

• Provide onboarding hands-on training and workflow reinforcement for new and existing staff.
• Offer routine coaching and informal feedback; elevate performance or behavioral concerns to the Manager.
• Support competency checks and skill development initiatives.
• Promote a positive team-oriented front-desk culture.

Workflow Quality & Compliance

• Ensure staff follow established policies procedures and standardized workflows for registration insurance verification screening and phone protocols.
• Monitor accuracy of patient demographic and insurance data; reinforce quality expectations.
• Assist the Manager in identifying areas for process improvement and implementing updated practices.
• Encourage adherence to state federal and payer requirements in collaboration with the Healthcare Access Manager.

Communication & Collaboration

• Serve as a communication link between staff and the Healthcare Access Manager ensuring concerns suggestions and operational updates are shared promptly.
• Collaborate with clinic leadership providers ancillary departments and revenue cycle teams to ensure a seamless patient experience.
• Promote consistent messaging expectations and workflows across all clinic reception areas.

Administrative Support

• Assist in reviewing timecards for accuracy and ensuring staff signoffs are completed timely.
• Help coordinate schedules shift changes and coverage adjustments escalating complex needs to the Manager.
• Support reporting audits and data collection as requested.
• Participate in departmental meetings training and performance improvement activities.

Other Duties

• Travel regularly between OBH clinics to provide in-person support training and workflow reinforcement.
• Maintain organized work environments and uphold OBH mission vision and values.
• Perform additional duties as assigned.

Professional Requirements

• Complete mandatory annual training.
• Maintain patient confidentiality at all times.
• Report to work as scheduled; wear identification while on duty.
• Follow safety infection control and organizational policies.
• Participate in quality improvement initiatives.
• Maintain compliance with all federal state and local regulations.
• Represent OBH professionally and positively.

Competencies

• Leadership Support: Models professionalism; provides guidance without exceeding delegated authority; encourages teamwork; supports Managers direction.
• Customer Service: Responds promptly to patient needs; promotes compassionate efficient service.
• Communication: Shares clear timely and accurate communication; practices active listening; reinforces expectations.
• Problem Solving: Identifies issues early and escalates appropriately.
• Dependability: Reliable organized and committed to high-quality work.
• Adaptability: Adjusts effectively to changing tasks policies and clinic needs.
• Safety & Security: Follows safety standards and reports concerns promptly.

Work Environment: The work environment requires open communication flexibility positivity and honesty. It includes frequent interaction with patients staff and providers across multiple OBH locations. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Minimum Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: High school diploma or equivalent required; associate degree preferred. Minimum of 2 years experience in healthcare registration scheduling or clinic reception; previous lead or supervisory experience preferred.
• Certificates/Licenses: Registered Healthcare Access Representative certification preferred or willingness to obtain within 1 year.
• Language Ability: Speak write and understand English.
• Math Ability: Ability to calculate basic figures and percentages; intermediate math preferred.
• Interpersonal Skills: Positive attitude adaptability active listening conflict resolution and strong customer-service focus.
• Problem Solving: Ability to identify issues gather information and appropriately escalate to the Healthcare Access Manager.
• Teamwork: Supports a cooperative team environment; contributes to shared goals; provides constructive feedback.
• Dependability: Reliable organized and timely; follows through on commitments.
• Professionalism: Maintains composure confidentiality and respect; represents OBH standards and values.
• Computer/Technical Skills: Proficient in EMR systems scheduling platforms basic office equipment and Microsoft Office.

For more information please contact Human Resources at .

Required Experience:

Manager