Information Technology Specialist Department of Mathematics UTK
Share
Job Location:
Knoxville, TN - USA
Monthly Salary:
$ 45000 - 55000
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
This position provides specialized and comprehensive computing support for the Mathematics Department. Operates as the departmental expert for support and problem resolution for desktop and laptop computers and peripherals networked printers and classroom technology. Performs both local and remote testing to assist faculty staff and students in the Math Department with complex software and hardware problems. Installs maintains configures and troubleshoots problems for over 250 desktop and laptop computers computing labs peripherals and software applications.
Analyzes requests for equipment and infrastructure upgrades or changes and makes effective recommendations for purchases in consultation with supervisor. This position works with faculty staff and graduate students on information technology related issues and projects. Trains and develop training documentation for users on the use of software and hardware. Educates supports and trains users in all aspects of computer and computer peripheral usage. Fundamentally supports the departments mission.
Responsibilities
Computer Support:
- Build deploy manage update and back up computers for about 250 users.
- Troubleshoot technology problems with users on desktop and laptop computers peripherals and printers
- Maintain about 25 network printers
- Consult with faculty staff and students to design and implement technology equipment and resources for complex computing needs
- Research hardware and software computing trends to make recommendations
- Determine future hardware and software needs and make recommendations for purchase in consultation with supervisor
- Provide support to math events conferences and hybrid meetings to include equipment setup streaming and other duties
Training and Documentation:
- Train and provide instruction for users on the use of desktop and classroom technology
- Create and maintain software and hardware training materials and documentation
- Create internal documentation on computer configurations and technology support processes
- Maintain equipment inventory
Communication and Social Media Outreach:
- Help develop research and manage social media profiles for the department
- Stay abreast of social media trends and technologies
- Maintain social media processes and goals for the department to promote its mission and related interests
- Provides social media support for Math department extension and advancement
Qualifications
Required Qualifications
- Education:Associates degree
- Experience:
- 1-2 years of technical support in a client-server environment
- Experience with computer management and rapid OS deployment
- Knowledge Skills Abilities:
Ability to prioritize and respond in a timely fashion to formal and informal requests for support or training
Ability to learn new technologies and participate in continuing education
Ability to work with autonomy and solve complex problems
Excellent verbal and written communication skills
Technical problem-solving skills
High degree of personal accountability
Strong ability to function as part of a team to achieve the stated goals of the department and respond effectively to help requests
Ability to adapt rapidly to an ever-changing complex computing environment
Preferred Qualifications
- Education: Bachelors degree
- Experience:
- Experience with office software (Microsoft Adobe and Google)
- Experience with classroom technologies
- Experience with networked printers
- Experience with managing social media accounts
- Knowledge Skills Abilities:
- Knowledge and skill with Windows Apple and Linux desktop management and deployment
Work Location:
- Knoxville TN (onsite)
Compensation and Benefits
- UT market range:08
- Anticipated hiring range:$45000 - $55000
- Find more information on the UT Market Range structurehere
- Find more information on UT Benefitshere
Application Instructions
For full consideration interested individuals should provide the following:
- Resume
- Cover letter
- Three professional references
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
About Company
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for ... View more
