Help Desk Associate

Westlake, OH - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

United Consumer Financial Services Compa

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

The Help Desk Associate provides first-level technical support to end-users ensuring timely resolution of hardware software and network issues. This role is ideal for individuals starting their IT career and looking to develop troubleshooting and customer service skills in a fast-paced environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

Respond to incoming support requests via phone email or ticketing system.
Diagnose and resolve basic technical issues related to end-user desktops laptops printers and mobile devices.
Prepare and deploy computing equipment to end-users and assist with tech refresh.
Assist with password resets account unlocks and basic application support.
Document all support interactions in the ticketing system accurately and promptly.
Escalate complex issues to senior technicians or system administrators as needed.
Maintain knowledge of company IT policies and procedures.
Provide excellent customer service and communicate technical solutions in a user-friendly manner.

SKILLS & ABILITIES

Basic understanding of Windows environment.
Familiarity with common office applications (Microsoft 365 Outlook Teams etc.).
Strong problem-solving and communication skills.
Knowledge of ticketing systems (e.g. ServiceNow Zendesk) is a plus.

MINIMUM QUALIFICATIONS

High school diploma or equivalent
Associate degree or IT certifications (CompTIA A Network) preferred.
1-3 years of IT support or related experience.
Ability to manage time effectively.
Eagerness to learn and grow in the IT field.
Customer-focused attitude with patience and professionalism.
Ability to adapt to new technologies and processes quickly.
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.

Required Experience:

United Consumer Financial Services CompaAs a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with di...