Reservation Agent
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Fraser Suites - Doha
Salary:Competitive
We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent you will be recording and processing all reservation inquiries made by phonefax or email efficiently and accurately and convert sales enquirieswhere possible to meet hotel targets.
What you will be doing as an Reservation Agent:
Provides a full range of administrative clerical and office support including but not limited to:
- Work closely with the FOM and DOSM in rate setting for all periods.
- Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
- Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
- Work closely with the FOM & Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
- Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
- Actively takes reservation enquiries when needed.
- Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
- Follow up on all Groups Blocks Allotments and room list with Reservation Supervisor and Groups Co-ordinator.
- Liase with Credit Manager in relation to requests for Credit.
- Control the loading of all rates into Radissons harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
- Ensure all complaints through HDBM are actioned within 24 hours
What were looking for:
You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
Who are Frasers Hospitality
Conceived with the lifestyle preferences of todays discerningtravelersin mind Frasers Hospitality has three award-winning branded serviced residences offerings theGold-Standard Fraser SuitesFraser PlaceandFraser Residenceas well asModena by Fraser a second-tier brand targeted at the road warrior andCapri by Fraser a design-led hotel residence aimed at the Millennial businesstraveler.
With 80% of our residents from Fortune 500 and Forbes-listed companies Frasers intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporatetravelersis reflective in the number of prestigious accolades garnered over the years.
In addition to competitive rates of pay we also offer a range of great benefits.
Interested Click Apply Now
Frasers Hospitality Malmaison & Hotel Du Vin arean equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion/belief sexual orientation or age.
About You
Benefits
Required Experience:
Unclear Seniority
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
Travel the way you deserve to when you stay at Frasers Hospitality's award-winning worldwide selection of serviced apartments and hotel residences.
