Dynamics 365 Technical Specialist
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Job Summary
The role
As a technically expert Dynamics 365 Specialist you will play a pivotal role in the design delivery and ongoing improvement of our Dynamics 365 Online and Power Platform solutions.
Youll act as a trusted technical lead ensuring our CRM platform is scalable efficient and aligned with user needs.
The team
Our IT and compliance team underpins everything we do. Following significant infrastructure transformation the focus is now on delivering modern secure and user-centred digital platforms.
Youll be a core member of our Dynamics 365 Customer Engagement (CE) programme working closely with teams across the organisation to deliver a streamlined flexible CRM solution that replaces legacy systems and empowers our people to work smarter.
What you will do
Lead the technical build of a new Dynamics 365 Online CRM solution migrating consumer advice programmes from legacy systems
Own day-to-day Dynamics 365 Online operations including environment management user access reference data and enhancements
Design and deliver solutions across Dynamics 365 CE and Microsoft Power Platform
Integrate Dynamics 365 with other internal and external systems
Collaborate with Delivery Product Marketing and Engineering teams to deliver end-to-end digital services
Manipulate visualise and interpret data to support insight-driven decision making
Coach and upskill colleagues enhancing organisational knowledge of Dynamics 365
What you will bring
Strong hands-on experience with Dynamics 365 Online particularly:
Customer Service workspaces
Configuration and customisation
Business Process Flows
Dashboards forms views and reporting
In-depth understanding of omnichannel contact and case management
Proven experience designing solutions using a configuration-first approach
Hands-on expertise with Microsoft Power Platform:
Power Apps
Power Automate
Power BI
Copilot Studio
Experience integrating Dynamics 365 with other applications
Ability to produce high-quality technical and functional documentation
Who we are
Energy Saving Trust is a leading and trusted organisation dedicated to promoting energy efficiency low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we dont just offer jobs we offer careers. For our people being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work Where You Thrive
At Energy Saving Trust flexibility isnt just a policy its how we work. Most of our roles can be done remotely and many of our people choose to work from home full-time. Prefer an office environment We have welcoming spaces in London Edinburgh Belfast Cardiff and Hadleigh for those who want to connect in person.
Well support you with:
Generous holiday (25 days bank holidays extra Christmas leave)
True flexibility in how and where you work
Strong pension & life assurance
Enhanced family leave
Green travel perks (EV scheme cycle to work)
Professional development support
Yearly wellbeing allowance
These are just some of the benefits we offer.
Want to know more about how we make flexibility real Check out our Benefits and Culture page
Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process please get in touch with or call reception on 44 (0). We will do our very best to support you.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse inclusive and equitable workplace where everyone can be themselves with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.
You can find out more about our commitment to diversity and inclusion here.
To avoid disappointment you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed we are unable to consider further applications
Please note that we are unable to provide visa sponsorship for this post. To apply for this post you must be able to demonstrate your eligibility to work in the UK
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Energy Saving Trust is an independent organisation working to address the climate emergency.Were a trusted voice on energy efficiency and clean energy solutions driving progress towards a smart decarbonised decentralised energy system.You can find out more on our official website
