Solution Consultant (CDP Marketing AI) Hybird Role in Palo Alto and NYC

5K Consulting & Technical Services

Job Location:

Palo Alto, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Customer Engineer Marketing AI / CDP

About 5K C&T Services
5K C&T Services is a specialized recruitment and talent solutions partner supporting leading organizations in Customer Experience AI Digital Transformation and Enterprise Technology. We are seeking a highly skilled Senior Customer Engineer to support one of our enterprise clients in implementing and optimizing advanced Customer Data Platform (CDP) and Marketing AI solutions.

Job Overview:

Solution Consultant with a strong interest in data-driven technology to support delivery of Clients Customer Data Platform (CDP) and Agentic AI implementation projects. This is a critical customer-facing role ideal for someone who is analytical curious great communicator and enjoys getting into the nuts & bolts of the platform.
The Solution Consultant plays a pivotal role serving as a bridge between the clients stakeholders and internal teams including engineers AI specialists Product Manager Project Manager assuring adoption of our data-driven marketing and customer experience technology.

Key Responsibilities

Learn and become fully proficient in the CDP / Marketing AI platform
Provided expert recommendations to our customers on how to expand CDP usage to drive business value
Lead workshops with clients to understand business goals customer data strategies and use cases for the CDP Machine Learning Models and AI agents.
Map client requirements to the platform features; identify optimal configuration and best use of features to support use cases
Help clients identify and track KPIs collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization

Work closely with the Product Design and Engineering teams to drive future direction of the software based on client needs
Assist in configuring the platform to support data ingestion identity resolution audience segmentation and activation.
Work with client and internal data teams to analyze source data and define data mapping and transformation rules.
Support validation and QA of ingested data and ensure accuracy of customer profiles and segments.
Develop use cases translate business requirements into technical stories
Prepare and deliver presentations training and documentation
Support user acceptance testing (UAT) troubleshoot issues advise on best practices

Support the design and implementation of AI agentic workflows that use customer data to power personalized automated experiences
Work with AI and product teams to define data inputs triggers and decision logic for AI-driven actions.

Required Qualifications

Bachelors degree in Computer Science Engineering Mathematics or related field

3 6 years of experience at a consulting or software company in a customer facing role e.g. Consultant Business Analyst on complex SaaS software implementation projects
Experience with large data and data management platforms and familiarity with modeling and mapping concepts
Excellent communication and interpersonal skillsable to lead client meetings and bridge the gap between business and technical teams
Ability to learn new platforms and tools quickly and explain them to others clearly
Ability to drive initiatives independently and navigate with uncertainties
Experience in Agile delivery methodology and tools (Jira Confluence Asana etc.)
Willingness to travel up to 20% of the time

Preferred Qualifications

Experience in Marketing Technology or familiarity with marketing automation tools (e.g. Braze Adobe Campaign Salesforce Marketing Cloud other CDPs etc. ).
Knowledge of SQL or other coding languages (e.g. Python) preferred. (Solution Consultant not expected to write any code but the knowledge can be very helpful for technical conversations)
Basic knowledge of data formats (JSON XML) APIs and cloud data platforms (e.g. Snowflake BigQuery)
Comfortable analyzing structured data (e.g. JSON CSV SQL datasets) and working with data teams to define mappings.

Our Client Offers

Competitive salary

Health wellness and retirement benefits

Collaborative and fast-paced technical team environment

Career growth in a rapidly expanding AI-driven environment

Location

Palo Alto or NYC Hybrid role with 3 days per week at Office.

Senior Customer Engineer Marketing AI / CDPAbout 5K C&T Services5K C&T Services is a specialized recruitment and talent solutions partner supporting leading organizations in Customer Experience AI Digital Transformation and Enterprise Technology. We are seeking a highly skilled Senior Customer Engi...

Learn and become fully proficient in the CDP / Marketing AI platform
Provided expert recommendations to our customers on how to expand CDP usage to drive business value
Lead workshops with clients to understand business goals customer data strategies and use cases for the CDP Machine Learning Models and AI agents.
Map client requirements to the platform features; identify optimal configuration and best use of features to support use cases
Help clients identify and track KPIs collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization

Work closely with the Product Design and Engineering teams to drive future direction of the software based on client needs
Assist in configuring the platform to support data ingestion identity resolution audience segmentation and activation.
Work with client and internal data teams to analyze source data and define data mapping and transformation rules.
Support validation and QA of ingested data and ensure accuracy of customer profiles and segments.
Develop use cases translate business requirements into technical stories
Prepare and deliver presentations training and documentation
Support user acceptance testing (UAT) troubleshoot issues advise on best practices

Support the design and implementation of AI agentic workflows that use customer data to power personalized automated experiences
Work with AI and product teams to define data inputs triggers and decision logic for AI-driven actions.

Required Qualifications

Bachelors degree in Computer Science Engineering Mathematics or related field

3 6 years of experience at a consulting or software company in a customer facing role e.g. Consultant Business Analyst on complex SaaS software implementation projects
Experience with large data and data management platforms and familiarity with modeling and mapping concepts
Excellent communication and interpersonal skillsable to lead client meetings and bridge the gap between business and technical teams
Ability to learn new platforms and tools quickly and explain them to others clearly
Ability to drive initiatives independently and navigate with uncertainties
Experience in Agile delivery methodology and tools (Jira Confluence Asana etc.)
Willingness to travel up to 20% of the time

Preferred Qualifications

Experience in Marketing Technology or familiarity with marketing automation tools (e.g. Braze Adobe Campaign Salesforce Marketing Cloud other CDPs etc. ).
Knowledge of SQL or other coding languages (e.g. Python) preferred. (Solution Consultant not expected to write any code but the knowledge can be very helpful for technical conversations)
Basic knowledge of data formats (JSON XML) APIs and cloud data platforms (e.g. Snowflake BigQuery)
Comfortable analyzing structured data (e.g. JSON CSV SQL datasets) and working with data teams to define mappings.