Senior Tools Architect – Enterprise Observability & AIOps (Hands-On)

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Role :- Senior Tools Architect Enterprise Observability & AIOps (Hands-On)

Location :- San Jose California 100% On-site 5 days a week required (No remote or hybrid option for this role)

Note :- Need Only USC & GC please submit senior profiles minimum experience 15yrs.

Please focus on the Highlighted points & share only senior profiles.

About the Role

We are seeking a senior-level Tools Architect who is a recognized expert in building and operating modern enterprise-grade observability and AIOps platforms at global scale. This is a deeply hands-on role: you will personally design deploy and tune full-stack observability solutions build executive and operations dashboards that become the daily heartbeat of the organization and drive AIOps-led incident management with Moogsoft. You will own deep integration with ServiceNow and serve as the primary technical interface to senior leadership (CTO CISO Head of Platform Engineering) for all observability alerting and tooling strategy - in person in the San Jose every day.

Key Responsibilities

Architect and hands-on implement a unified observability platform covering on-prem multi-cloud (Azure AWS) containers and SaaS applications.
Own the full Moogsoft AIOps deployment: ingestion pipelines situation clustering noise reduction automated remediation workflows and integration with incident/response tools.
Design build and maintain enterprise single-pane-of-glass dashboards (executive NOC/SOC service-owner and engineering views) in tools such as Grafana Datadog Dynatrace New Relic or Lightstep.
Lead deep bi-directional integration between observability tools and ServiceNow (Event Management CMDB Incident Change ITSM workflows Service Mapping Discovery).
Drive event correlation alerting rationalization and elimination of alert fatigue using Moogsoft and supporting tools.
Hands-on build and maintain data ingestion pipelines (metrics events logs traces) using Prometheus OpenTelemetry Fluent Bit/Fluentd Elastic Splunk Datadog agents etc.
Create and present observability maturity roadmaps AIOps business cases SLA/SLO reporting and tool rationalization plans to C-level executives and the board - in-person in San Jose.
Own licensing strategy cost governance (FinOps for observability) and vendor relationships across the entire stack.
Mentor observability engineers and act as the final escalation owner for major incidents and platform issues.

Required Experience & Skills

10 years in enterprise IT operations with 6 years owning large-scale observability and AIOps platforms (5000 servers 50000 containers multi-region).
Deep hands-on expertise with Moogsoft AIOps (recent versions) you have built or rebuilt Moogsoft environments from scratch tuned clustering algorithms and delivered >80% noise reduction.
Proven track record building and operating enterprise dashboards that are used daily by executives NOC/SOC and engineering teams.
Expert-level ServiceNow integration experience:
- Event Management (event rules alert grouping MID servers)
- Bi-directional incident sync with Moogsoft or other tools
- CMDB population via Discovery and Service Mapping
- Custom ServiceNow dashboards and Performance Analytics
Broad modern observability stack experience (at least four of the following required):
- Metrics & Dashboards: Grafana (advanced) Datadog Dynatrace New Relic Lightstep
- Logs & Tracing: Elastic Stack Splunk Loki OpenTelemetry
- Cloud-native: Azure Monitor CloudWatch Google Operations
- AIOps: Moogsoft (mandatory) BigPanda PagerDuty SignalFlow
Strong scripting/automation: Python (mandatory) Go PowerShell Ansible.
Comfortable and effective presenting in-person to senior leadership and war-room teams in San Jose HQ on a daily basis.

Certifications (at least two required)

Moogsoft Certified Engineer or Architect
ServiceNow Certified Implementation Specialist Event Management
Datadog Certified Architect Dynatrace Associate/Pro Grafana TCO etc.
ITIL v4 Foundation or higher

Role :- Senior Tools Architect Enterprise Observability & AIOps (Hands-On) Location :- San Jose California 100% On-site 5 days a week required (No remote or hybrid option for this role) Note :- Need Only USC & GC please submit senior profiles minimum experience 15yrs. Please focus on the ...