A014 ITAM Desktop Tier III Technician

Advanced American Technologies, Inc

Job Location:

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for ITAM Desktop Tier III Technician (Min 5 years of exp) HYBRID (Webcam Interviews)

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 9-18 Months

Location: Washington DC 20024

Immediate interviews Webcam Interviews ONLY

ITAM Desktop Tier III Technician
Hybrid position - local candidates only

Position Summary:

The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting imaging configuration and deployment of IT desktop assets.

Key Responsibilities:

1. Advanced Imaging Configuration and Deployment

Perform advanced imaging and configuration of Windows-based desktops and laptops.

Deploy and set up hardware ensuring all devices are properly configured.

2. Break/Fix Troubleshooting and Tier III Support

Provide Tier III support for escalated technical issues.

Diagnose and resolve advanced problems with Windows operating systems and desktop applications.

3. Onboarding and User Support

Support onboarding by configuring and deploying user-specific hardware and software.

Provide guidance and training to end-users.

4. IT Asset Management

Maintain accurate records of deployed IT assets in asset tracking tools.

Support asset lifecycle management including procurement and decommissioning.

5. Process Improvement and Collaboration

Proactively identify opportunities for system modifications and process optimizations.

Collaborate with network and development teams to align technical solutions with business goals.

Required Experience and Skills:

Minimum 5 years of experience in providing help desk support for Windows operating systems.

Strong understanding of endpoint protection and management tools.

Preferred Qualifications:

ITIL v4 Foundation Certification.

CompTIA A Certification or equivalent technical support certification.

Required/Desired Skills

Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes	Required / Desired	Amount	of Experience
Experience in providing help desk support for Windows operating systems.	Required		5
Strong understanding of endpoint protection and management tools.	Required		0
ITIL v4 Foundation Certification.	Required		0
CompTIA A Certification or equivalent technical support certification.	Required		0

We are looking for ITAM Desktop Tier III Technician (Min 5 years of exp) HYBRID (Webcam Interviews) POSITION DESCRIPTION DIRECT CLIENT Position Number of positions: 1 Length: 9-18 Months Location: Washington DC 20024 Immediate interviews Webcam Interviews ONLY ITAM Desktop Tier III Techn...