A013 ITAM Zendesk Administrator

Advanced American Technologies, Inc

Job Location:

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for ITAM Zendesk Administrator (Min 5 years of exp) HYBRID (Webcam Interviews)

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 9-18 Months

Location: Washington DC 20024

Immediate interviews Webcam Interviews ONLY

ITAM Zendesk Administrator
Hybrid position - local candidates only

Position Summary:

The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.

Key Responsibilities:

1. Ticket Management

Oversee all ITAM-related Zendesk tickets ensuring they are properly categorized and routed.

Monitor and manage SLAs for all tickets.

2. Data Synchronization with Oomnitza

Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.

3. Reporting and Auditing

Generate and distribute weekly reports on ticket status and SLA compliance.

4. Process Optimization

Develop and refine processes for ticket categorization and assignment.

5. Communication and Collaboration

Act as the primary point of contact for ITAM ticket management within Zendesk.

Required Experience and Skills:

Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.

Familiarity with SLA management and reporting tools.

Required/Desired Skills

Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes	Required / Desired	Amount	of Experience
Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.	Required		0
Familiarity with SLA management and reporting tools.	Required		0

We are looking for ITAM Zendesk Administrator (Min 5 years of exp) HYBRID (Webcam Interviews) POSITION DESCRIPTION DIRECT CLIENT Position Number of positions: 1 Length: 9-18 Months Location: Washington DC 20024 Immediate interviews Webcam Interviews ONLY ITAM Zendesk Administrator Hybri...