AVP, Client Engagement

Welcome to Ovation Healthcare!

Summary:

The AVP Client Engagement serves as the principle executive contact with Ovations Spend Management this role the AVP Client Engagement is responsible for working with the members specifically the C-Suite and Executive Leadership to drive value and savings to enhance their performance as well as expanding Ovation Healthcares footprint with the member and driving growth.

Duties and Responsibilities:

• Keeps the organizations vision and values at the forefront of decision-making and action.

• Leads mentors and develops a specific team of Client Engagement Managers and Directors to ensure each assigned member achieves specific targets for organic growth contract performance compliance conversions renewal savings and strategic objectives.

• Sets clear performance expectations provides coaching and ensures accountability for all areas of client engagement.

• Monitors key performance metrics and reports progress to senior leadership team.

• Fosters a culture of collaboration professional development and continuous improvement.

• Establishes productive professional and consultative relationships with C-Suite executive personnel throughout member organization building credibility and trust through collaboration.

• Moves strategic customers from current state to a trusted strategic partnership; formalizes partnership through an agreement that is recognized across Ovation Healthcare and the account.

• Attends executive business reviews to reinforce Spend Management value demonstrates executed savings and highlights progress on key initiatives.

• Leads solution development efforts that best addresses customer needs while coordinating the involvement of all necessary Ovation Healthcare personnel.

• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives financial targets and critical milestones for a one-to-three-year period that leads to a clear action plan for success.

• Coordinates the involvement of the Spend Management teams to develop and articulate a strategic vision for member to meet account performance objectives and customers expectations.

• Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement.

• Develops internal processes and initiatives to drive revenue growth and enhance productivity.

• Identifies opportunities to promote and present other Ovation value added services i.e. Leadership & Advisory Revenue Cycle & Technology Solutions.

• Represents Ovation Healthcare at industry conferences and events Provides executive presentations as needed.

• Leads internal Spend Management Client Engagement initiatives and meetings as needed.

• Contributes to organizational strategy by sharing client feedback and market intelligence.

• Participates in prospective member (sales) presentations as needed.

Knowledge Skills & Abilities:

• Extensive knowledge of healthcare industry supply chain group purchasing organizations (GPOs) clinical and business personnel

• Excellent communication and inter-personal skills; able to present and influence credibly and effectively at all levels of the organization including the C-Suite.

• Demonstrated ability to successfully manage a team.

• Provide consultative direction toward predetermined long-range goals and objectives where assignments are often self-initiated.

• Passion for results-- able to drive high standards for self; tenaciously working to meet or exceed challenging goals.

• Ability to demonstrate financial knowledge and business acumen.

• Exceptional Project Management communication negotiation and presentation skills.

• Proven ability to successfully manage multiple people projects and timelines.

• Working knowledge of purchased services and capital equipment planning.

• Demonstrated understanding of end-to-end supply chain processes.

• Ability to effectively negotiate with a record of accomplishment of results.

• Demonstrated ability to calculate figures and amounts such as savings rebates fees and percentages as well as analyze statistical and financial data.

• Ability to understand and follow spreadsheets and contract language.

• Strong organizational problem-solving and analytical skills; able to manage priorities and workflow with minimal direction.

• Versatility flexibility and a willingness to work within constantly changing priorities with enthusiasm.

• Ability to initiate tough conversations effectively manage internal politics and handle conflict in a healthy relationship-building manner.

• Must demonstrate executive presence and emotional intelligence remaining calm and confident in challenging situations.

• Possesses intimate understanding of all internal functions of both Ovation Healthcare and the accounts assigned.

• Proven ability to identify and capitalize on cross-selling and upselling opportunities.

• Excellent time management skills with ability to use independent judgment effectively.

• Ability to execute both independently and as a collaborative member of various teams and committees.

Work Experience Education and Certifications:

• Bachelors degree in business or healthcare management related field MHA or MBA preferred.

• Demonstrated understanding of group purchasing organizations and supply chain processes acquired through 10 years of experience.

• Minimum 7 years of strategic account management experience.

• Skilled in coaching and mentoring leaders to build organizational bench strength.

• Sales experience- prospecting pipeline development conversion not required but helpful.

• Value analysis experience not required but helpful.

• Project management experience or knowledge.

• Experience working with data analysis and visualization tools such as PowerBI Tableau Microstrategies etc.

• Experience with Excel Word Outlook and PowerPoint

• CRM (Salesforce) experience preferred.

• Ability to execute responsibilities in a hybrid work environment.

Travel Requirements:

• Travel up to 60% including overnight travel is required for the role.

• Location: Brentwood TN (Hybrid) or Remote

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions.

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing cloud-based tools and other online work-related activities.

• A HIPAA-compliant work environment is required including a secure workspace free from unauthorized access or interruptions no use of public Wi-Fi unless connected through a secure company-provided VPN and

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