Service Now DeveloperAdministartor

Warwick - UK

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: ServiceNow platform administrator / developer

Role Description: A ServiceNow Platform Administrator is responsible for maintaining configuring and optimising the ServiceNow platform to ensure smooth operations and alignment with organisational needs. This role involves technical expertise process improvement and collaboration with cross-functional teams.

Preferred Requirements:

ServiceNow System Administrator Certification

ServiceNow Implementation Specialist Certification

Experience working with ServiceNow domains

SC cleared or eligibility to get it.

Primary Responsibilities include:

Monitor platform health and performance; apply patches and upgrades.

Troubleshoot and resolve platform-related issues escalating to ServiceNow support when necessary.

Ensure compliance with organisational standards and security policies.

Configure ServiceNow modules (Incident Problem Change Service Catalog).

Develop workflows forms and scripts to automate processes.

Manage notifications UI pages and dashboards

Create and manage user roles groups and ACLs.

Maintain CMDB health and data integrity.

Implement ITIL best practices for service management.

Analyse current processes and propose automation opportunities.

Support agile development and iterative enhancements.

Maintain technical documentation and knowledge base.

Provide training and guidance to end-users and stakeholders.

Strong knowledge of ServiceNow Core and Platform modules.

Proficiency in HTML CSS JavaScript and scripting for ServiceNow customisation.

Experience with Agile/SCRUM project management methodologies

Experience with workflow design integrations and performance tuning.

Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.

At least 4 to 5 years of hands-on ServiceNow administration and development experience.

Exposure to incident/problem/change management and service catalog development.

Background in troubleshooting and optimising workflows and scripts

Gather requirements design develop and maintain application integration with any third-party applications

Provides external client-facing consulting services within a technology-focused practice

Design develop and maintain custom code for all ServiceNow modules

Demonstrated knowledge of core ITIL processes (CMDB Incident Problem and Change)

Hands on experience on modules like ITSM ITOM TPRM Service Portal and Scoped applications

Strong process management & project management skills.

Mandatory Skills: ServiceNow - SaaS .

Required Skills:

Service Now

Role: ServiceNow platform administrator / developerRole Description: A ServiceNow Platform Administrator is responsible for maintaining configuring and optimising the ServiceNow platform to ensure smooth operations and alignment with organisational needs. This role involves technical expertise proce...