Administrative Assistant Nutrition Counseling

Ankeny, IA - USA

Hourly Salary: $ 17 - 23

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Provide operational and clerical support to the Nutrition Counseling Program to improve efficiency and allow clinicians to focus on member care. Responsibilities include session preparation documentation management CRM/Healthie updates inbound call handling and workflow troubleshooting. Ideal candidates are detail-oriented adaptable and tech-savvy.

Hourly Wage: $17.25-23.32/hour

Position Responsibilities may include but not limited to

Review upcoming sessions in CRM; confirm session type member eligibility and documentation completeness
Create/update member profiles in Healthie and link to calendars
Audit data quality and correct errors per naming conventions
Save PDFs and notes using standardized naming conventions.
Schedule follow-ups and ensure next steps are documented.
Upload paperwork into CRM Healthie or CareLink; run completion checks
Handle inbound calls from members for assessments or follow-ups
Provide non-clinical program information; route calls to appropriate RD
Reduce call attempts to improve completion rates and satisfaction
Monitor shared inboxes call queues and system alerts
Identify and escalate workflow issues or missing data
Assist with pilot testing of new tools and maintain logs/trackers
Support leadership with workflow optimization documentation clean-up audits member mailings and simple reporting

Required Skills and Experience

High school diploma
2 years administrative customer service or healthcare support experience
Strong organizational skills attention to detail and ability to manage multiple priorities
Proficiency with technology platforms (CRM EMR/EHR call center software)
Excellent verbal and written communication skills

Preferred Skills and Experience

Associates degree
Experience supporting clinical nutrition or wellness teams
Familiarity with nutrition terminology and chronic disease concepts
Experience with Salesforce Healthie CareLink NICE or similar systems
Telehealth or call center experience; bilingual (Spanish/English)

Physical Requirements

Repetitive motions that include the wrists hands and/or fingers
Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Hourly Wage: $17.25-23.32/hour

Position Responsibilities may include but not limited to

Review upcoming sessions in CRM; confirm session type member eligibility and documentation completeness
Create/update member profiles in Healthie and link to calendars
Audit data quality and correct errors per naming conventions
Save PDFs and notes using standardized naming conventions.
Schedule follow-ups and ensure next steps are documented.
Upload paperwork into CRM Healthie or CareLink; run completion checks
Handle inbound calls from members for assessments or follow-ups
Provide non-clinical program information; route calls to appropriate RD
Reduce call attempts to improve completion rates and satisfaction
Monitor shared inboxes call queues and system alerts
Identify and escalate workflow issues or missing data
Assist with pilot testing of new tools and maintain logs/trackers
Support leadership with workflow optimization documentation clean-up audits member mailings and simple reporting

Required Skills and Experience

High school diploma
2 years administrative customer service or healthcare support experience
Strong organizational skills attention to detail and ability to manage multiple priorities
Proficiency with technology platforms (CRM EMR/EHR call center software)
Excellent verbal and written communication skills

Preferred Skills and Experience

Associates degree
Experience supporting clinical nutrition or wellness teams
Familiarity with nutrition terminology and chronic disease concepts
Experience with Salesforce Healthie CareLink NICE or similar systems
Telehealth or call center experience; bilingual (Spanish/English)

Physical Requirements

Repetitive motions that include the wrists hands and/or fingers
Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus