Director of Client Services
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Job Location:
Yearly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Company
OnePoint Patient Care
Overview
Under the general direction of the VP of Client Services the Director delivers on the companys value proposition to its clients. They lead a team of Sr. Account Managers Account Managers and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue growth and retention goals.
Responsibilities
Drives retention and growth of a large book of business across a given team.
Assess identify and train the talent on their team and appropriately assign account responsibilities.
Develops Account Managers into promotional candidates for a future position.
Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.
Deploys PharMericas advanced consultative and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
Engages with the C-Suite Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
Oversees client issue escalation process and collaborates with key internal partners elevating high level issues through the organization for complete resolution.
Monitors their teams performance on activities tasks contacts and other material events with clients.
Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.
Works with other company disciplines to assure that corporate standards are achieved.
Attends client and PharMerica corporate/networking events and conferences.
Conducts job responsibilities in accordance with the standards set out in the Companys Code of Business Conduct and Ethics its policies and procedures the Corporate Compliance Agreement applicable federal and state laws and applicable professional standards.
Qualifications
Education/Learning Experience
Required: BA/BS
Desired: MBA
Work Experience
Required: 5-10 years previous experience managing a team in a client management customer service or client support role; previous experience with team management in a healthcare setting or other business-to-business setting.
Desired: related experience in pharmacy industry
Skills/Knowledge
Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing
About our Line of Business
Salary Range
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Welcome to SpringHealth Behavioral Health & Integrated Care where we assist those we serve in reaching their highest level of independence.
