Branch Efficiency Specialist

Fresno, CA - USA

Monthly Salary: $ 22 - 29

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Ever since we started in 2007 Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. Its why weve become the #1 home solar and battery company in America. Today were on a mission to change the way the world interacts with energy and were building a company and brand that puts power at the center of life. And were doing it by designing a dynamic culture where employee development well-being and safety come first. Were unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Responsibilities

Scheduling and Calendar Management: Use depth of knowledge in construction and calendar expertise to optimize a safe and dense calendar schedule for field resources and teams
Support scheduling of installation home upgrade and inspection appointments in coordination with CX Pro Team or customers directly as needed
Confirm appointments with customer or through CX Pro team 1-2 days prior to scheduled date
Understand and implement strategies to ensure install activation and home upgrade targets are met in partnership with Operations Leaders on resource capacity and capability
Identify opportunities for backfill when an appointment is not able to be completed and coordinate rescheduled appointments with CX Pro team and/or customer directly as needed
Perform install readiness reviews to mitigate risk of issues on day on appointments;
Regularly partner with the Electrification Managers on critical pipeline steps between install and activation identify and act on opportunities improve cycle-time to activation quality of install work and customer satisfaction
Provide accurate and timely resolution to customer questions and requests directly or through the CX Pro team;
Document all customer interactions in accordance with standard process
Handle escalated projects in collaboration with stakeholders across the business and where necessary escalate projects with challenges to CX Manager for resolution;
Identify areas of improvement in our customer journey and work with the CX Manager to implement solutions.
Problem solve project challenges support teams in removing roadblocks and escalate issues as needed to ensure quick action and resolution
Collaborate with other EOps teams to provide feedback perform root cause analysis of recurring issues and to innovate new ways to reduce rework and improve customer experience
Deliver pipeline performance and cycle time insights to the Director of Electrification Operations to support performance-to-target check-in reviews
Identify develop and participate in new or special initiatives such as new product launches process enhancements or tool updates
Remote employees are required to align their work schedules with the core business hours of the region(s) they support. Any exceptions to this schedule must be approved in advance by leadership.

Qualifications

High school diploma or equivalent education; Bachelors degree preferred
Minimum of 2 years of project administration or field construction experience
Prior experience in working in and supporting teams with strong customer communication functions including call center expertise.
Ability to create dashboards and reports in InContact and/or Dialpad and Salesforce
Solar experience is a plus
Strong leadership or management skills
Ability to prioritize and complete a variety of simultaneous tasks with a high level of organization
Communicate information effectively both orally and in writing
Must be self-directed and an independent thinker
Acute awareness & ability to manage to deadlines
Highly organized and process oriented
Possess a positive attitude with strong interpersonal skills
Ability and willingness to learn and adapt quickly to rapidly evolving business processes

Physical Demands

Ability to perform normal office duties
Ability to operate office equipment including computers and determine accuracy of work
Ability to interact and participate in meetings

Recruiter:

Elisa Nunez ()

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$22.25 to $29.66

Compensation decisions will not be based on a candidates salary history. You can learn morehere.

This job description outlines the primary responsibilities some essential job functions and qualifications for the role. It may not include all essential functions tasks or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role please contact us at .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO Sunrun

Required Experience: