Team Supervisor (RN)

Working title: Team Supervisor (RN)

Classification title: RN Supervisor

Division: Community Health Center

Program: Main Campus- Billings

FLSA status: Non-Exempt: Full-time

Schedule: Monday-Friday; 8am to 5pm

Wage Range: $33 to $46.95 hourly; depending on number of years of transferrable experience and internal equity

Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years RiverStone Health is an essential provider of personal and public health services. Health Education Leadership and Protection HELP is what we do. From medical dental and behavioral healthcare; home care and hospice; public health services like immunizations WIC health promotion and restaurant inspections; and educating the next generation of health professionals our expertise spans all ages and stages of life. Underlying principles of access affordability compassion and quality in all interactions RiverStone Health improves life health and safety for all of the communities we serve.

Job Summary:

The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod ensuring high quality/safe patient care efficient and optimal staff performance and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff providing guidance training performance feedback and support to maintain a collaborative and patient focused environment.

Essential Functions/Major Duties and Responsibilities:

A. Pod Supervisor 50%

• Oversee day to day operations of the care team maintaining an efficient and successful flow
• Provides direct backup to medical assistants LPNs and RNs
• Troubleshoot issues that impact efficiency patient satisfaction or staff workflow
• Act as a liaison between providers supervised care team staff and other care team staff to facilitate communication and cross clinic collaboration and coordination
• Encourage open communication and conflict resolution
• Serve as a point person in onbarding and training processes with new staff and students
• Ensure program compliance guidelines contract/grant requirements and/or accreditation standards are met.
• Ensure program and agency policies and procedures are being followed.
• Oversee and ensure accurate and timely documentation data input and utilization of medical records systems
• Keep immediate supervisor and designated others accurately informed concerning work progress including present and potential work problems and suggestions for new or improved ways of addressing such problems
• Ensure clinical quality standards are being met while maintaining active quality improvement processes and a focus on clinical quality and patient satisfaction
• Ensure a culture of safety
• Works with team as a working supervisor in the pod to ensure above goals

B. Supervisory Responsibilities 45%

• Directly supervise medical assistants

• Coordinate care team members schedules breaks and coverage to ensure appropriate staffing levels

• Conduct regular check-ins performance evaluations and coaching sessions

• Foster a positive respectful and team-oriented culture within the care team

• Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion delivery and quality improvement initiatives

• Recruit hire orient evaluate counsel coach and retain program staff

Non-Essential Functions/Other duties as assigned 5%

• Perform other duties as assigned in support of the RiverStones mission and goals.

Education and Experience:

Minimum Qualifications

• Associates Degree in nursing

• Minimum 3 years clinical experience in an outpatient care setting preferably with a focus on primary care

• Leadership experience

• Any combination of experience and training which provide the equivalent scope of knowledge skills and abilities necessary to perform the work.

Preferred Qualifications:

• Experience working with underserved population

• Bachelors in Nursing

• Experience working in a customer service environment

Required Certificates Licenses Registrations:

• MT Registered Nurse licensure in good standing
• BLS certification

Knowledge Skills and Abilities: (Examples include: 1) Computer literacy including Excel Outlook and Word. 2) Knowledge of modern office procedures practices and equipment. 3) Ability to maintain a calm and positive demeanor during difficult client interactions. 4) Ability to display non-judgmental and empathetic listening skills. 5) High degree of detail-oriented level of skill. 6) Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality. 7) Ability to work collaboratively and maintain a positive work environment. 8) Ability to meet deadlines.)

• Computer literacy including Excel Outlook Word and systems to maintain electronic medical records

• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

Customer Service Excellence: (Provides Customer Service Excellence to RiverStone Healths customers including patients clients family members visitors medical staff and co-workers.)

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

Supervision: (List number of FTE job titles & work units supervised.)

• 1-7 FTE

Physical Demands and Working Conditions: (List the physical location(s) travel requirements and physical demands and conditions the employee is required to do while performing the essential functions of the job.)

• Work is mainly performed in a clinic setting.

• Standing bending sitting lifting required.

• Create and maintain a safe/secure working environment by adhering to safety security and health requirements. Integrates injury illness and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making: (Depth of control supervision received and the degree of judgement initiative and discretion exercised when performing the essential functions of the job.)

• Work is structured by public health regulations and established medical practices.

• Decisions directly affect the quality of services provided to the public.

• Supervised by Program Manager.

• Has someone readily available to ask questions if needed.

Communications & Networking: (Liaison with others type and level of communications.)

• Work directly with other team members to provide quality customer service for patients and customers.

• Facilitates effective communication with referral sources physicians and healthcare staff

Budget & Resource Management: (Scope of budget authority program funding types and guidelines forecasting FTE resources) Complete only if position is responsible for budget and FTE resources.

Required Experience:

Manager