Full Time Evening Waiter

Overview of duties

Behaves and acts in an exemplary fashion embodying the brand mind-set

Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)

Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour

Main responsibilities :

Customer relations

Provides a friendly and personalised welcome for guests
Offers attentive service and adapts to any constraints guests may have
Heeds any remarks made by guests and ensures follow-up
Establishes good relations with guests offering advice and fostering customer loyalty

Professional techniques / Production

Completes the following tasks:
  - prepares the point of sale and preparation areas
  - welcomes guests and provides waiter service
  - cleans and tidies the restaurant and preparation areas after closing

Before every work shift finds out about dish composition and any shortages
Organises his/her work to suit fluctuations in numbers events and guests
Ensures the equipment used remains in good condition

Complete regular floor checks and clear dirty trays from all levels

Take & process all guest orders over the deck phone

Team management and cross-departmental responsibilities

Communicates and cooperates closely with the other departments (kitchens bars lobby banquet etc)

Commercial / Sales

Is attentive to and respects guests needs
Helps increase customer loyalty through quality of service
Conveys an attitude in tune with the brand contributing to the friendly atmosphere of the restaurant and dining rooms
Recommends and promotes the F&B and bar a wider context is familiar with the hotels services and latest offers

Management and administration

Takes part in meeting the departments targets by respecting the procedures and internal audits applicable in the hotel
Helps manage crockery and appliances by avoiding breakages
May be asked to help with inventories

Hygiene / Personal safety / Environment

Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
Respects the instructions and safety guidelines for the equipment used
Applies the hotels security regulations (in case of fire etc)
Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc)

Reporting line

Reports to Food & Beverage Services Manager

Qualifications :

Education / Professional experience

Vocational degree in hospitality or F&B studies
At least 3 years professional experience
Computer literate
Language: fluent in the national language operational English and a 3rd language would be a plus

Skills / Qualities

Ensure all staff embody the same mind-set by developing each individuals sense of curiosity
open-mindedness interpersonal skills and sense of initiative.

Guest oriented service minded and attention to quality
Sales acumen
Good level of general culture
Excellent presentation
Team leader a natural leader
Well organised
Autonomous
Creative

Additional Information :

• Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme: Secure your future with our contributory pension plan
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals provided whilst on duty
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: 14.96 per hour (30338 per annum) monthly service charge

The successful candidate must already have eligibility to work in the UK

Remote Work :

No

Employment Type :

Full-time