Emergency Response Specialist

As an Emergency Response Specialist in the Clean Earth ER Team you will facilitate and manage a wide variety of environmental emergency response (ER) activities for Clean Earth customers (retail industrial municipal and health care for example). ER requests are received via e-mail to a dedicated central inbox and by phone via our 24/7 ER Hotline. Upon receipt of an ER request you will collect and document vital information regarding the request and determine what is required for a complete and effective response following current ER Team operating practices. Understanding the customers need and urgency you will select and coordinate with an ER vendor from our national vendor roster (based on response type/scope location availability and response capability) dispatch the appropriate team to respond and maintain open communication with both customer and vendor throughout the response process. Emergency Response Specialists interact daily with multiple internal operating systems to create work authorization documents for our vendors and to track the progress of ER cases from beginning to end. Every day you will work very closely with other Response Specialists to manage RT Team workflow with Clean Earth disposal facilities to manage waste transportation and disposal with vendors to ensure accurate and timely submittal of job paperwork the ER Billing Team to facilitate timely invoicing and with the Clean Earth Sales Team to provide estimates and manage customer expectations/needs.

This role requires a strong background of environmental and/or emergency response knowledge/experience excellent attention to detail strong time management interpersonal and problem-solving skills and the ability to multi-task while receiving communications through multiple avenues in a fast-paced environment.

Primary Position Requirements/Responsibilities (Essential Functions):

Dependable high-speed internet and phone service

Dedicated work from home space

Work hours standard 8-hour day shift (9:00 am to 5:30 pm) maintain on-line core hours of 10:00 am to 4:00 pm

Time tracking and completion of weekly timesheet

Receive and action incoming ER requests as received to the Team

Maintain communications with clients response vendors and co-workers in a professional manner

Ensure accurate and timely submission of paperwork from ER vendors (job paperwork QA/QC)

Job paperwork filing and organization following current internal operating procedures

Interface with internal operating systems manual data entry and management job tracking

Post job report completion and submission as needed

Maintain compliance with corporate training requirements

Cover rotating 12 and 24-hour on-call shifts.

Qualifications :

Basic Required Qualifications:

High School Diploma/GED and post baccalaureate degree (bachelors degree in environmental science/engineering preferred)

Minimum 5 years experience in environmental science consulting engineering emergency response chemical/waste management or related field

Mastery of the English language both verbal and written.

Possess professional phone etiquette

Strong knowledge of Microsoft Office Suite programs

Well-motivated with ability to self-start and achieve deadlines

Preferred Qualifications:

HAZWOPR training

Incident Command (ICS) experience

Ability to remain organized in a high-volume work environment

Ability to analyze and resolve problems both with a team and on your own

Ability to type 40 wpm

Demonstrated ability to present ideas and information in a clear concise organized and diplomatic manner; ability to listen to others and respond effectively to ideas and questions

Excellent customer/client relationship development skills

Comfortable and composed under stress and high pressure fast paced conditions

Additional Information :

Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free and leave your name phone number city and state of residence.  Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  This line is dedicated to disability applications only.  No other inquiries will receive a response. 

Remote Work :

Yes

Employment Type :

Full-time